Customer Success Webinar: The Customer Advocacy Ladder

ClientSuccess hosted Sara Masson, Senior Customer Success Manager of Loopio and the 2017 Customer Success Innovator of the Year Finalist, for this month’s customer success webinar series: How to Build Customer Advocates using The Customer Advocacy Ladder

The webinar was held Wednesday, March 14th, 2018 at 11:00 am Mountain Time on the topic of build customer advocates using The Customer Advocacy Ladder strategy. This webinar is relevant to leaders of B2B recurring revenue companies of all types, customers success leaders, and practitioners.

In this webinar you will learn:

•What is customer advocacy and what are the benefits of a customer advocacy program
•Steps to build out a successful customer advocacy program at scale
•How to prioritize and organize your customer advocacy program
•The customer advocacy ladder framework

Your Presenter

Sara Mason, Senior Customer Success Manager of Loopio, a SaaS platform with a mission to streamline the way organizations respond to Requests for Proposals (RFPs), Due Diligence Questionnaires (DDQs), and Security Questionnaires. They help companies across several industries collaborate more intelligently on a platform that embodies simplicity and an exceptional user experience. Sara is an dynamic speaker and a finalist for the inaugural 2017 Customer Success Innovator of the Year Award , at the CS100 Summit, the premier summit for customer success leaders.

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