Chargebacks - An Overview of the Representment Process

Chargebacks can be costly for merchants in both time and money. Learn how they work and how to protect your business.

Chargebacks occur when customers dispute transactions, often due to issues like credit not being processed or items not being received. To fight a chargeback, merchants undergo a complex representment process, which can be costly and time-consuming. We’ll cover how this process works.

We also explore retrieval requests — sometimes called soft chargebacks — and their impact on merchants. Plus, we discuss double refunds with an emphasis on the importance of fraud prevention measures.

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