ServiceNow Dictionary Override | Introduction to ServiceNow Dictionary Override with Demo

ServiceNow Dictionary Override | Introduction to ServiceNow Dictionary Override with Demo

Hi All,

Hope you are doing fine.

Consider a scenario where we have a field for example Short description on the Task table which is a parent table for tables like Incident, Problem, Change, etc. Now with the application of inheritance, the field on the task table will get inherited by all the child tables also and the behavior will also be derived from the task table.

For example, if a Short description is mandatory on the task table it will be mandatory on the incident table as well OOB.

Now consider a scenario where we want to alter this behavior on the incident table let's say nonmandatory or anything else, How we can archive the same. This is where the principle of Dictionary override came into existence.

So what is Dictionary Override?

Dictionary overrides ***allow a field in a child table to have a different value or behavior than the same field in a parent table.***

For example, a dictionary override changes the default value of the priority field from 4 in the parent table to 5 in the Incident table.

So in this tutorial, we will be looking at this principle of Dictionary override.

Agenda:

- Introduction
- What is ServiceNow Dictionary Override
- What are the advantages of ServiceNow dictionary override
- Usecase explanation
- Demo

If you like this video please subscribe to my channel Technomonk for more such videos in the future.

Regards,

Amit Gujarathi

(Technomonk)

[warwickcooney]

Your videos are absolutely brilliant. Excellent content, very clear, with great practical demo examples. Thank you so much, I learn so much from your material ! 👍😀

[tkern]

You probably have the best channel for providing servicenow info. I have shared you with all of my teammates at work.

[simhareddy]

pls do one video on interview questions?

[shrutigupta]

Can we change application field from global to different app name