JUST GET STARTED: You Don’t Need DevOps to Talk to Customers and Remove Silos - U.S. Bank

DOES19 Las Vegas — In early 2018, U.S. Bank launched the Experience Studios; a physical space, a community of teams, ​a collection of Agile resources, and a new way of working that reimagines the customer experience through rapid, cross-functional and iterative development. We had many reasons to proceed slowly, but decided we just needed to get started. Through employee and customer co-creation and feedback, we are now in the midst of a fast-paced enterprise transformation. Along the way, we learned a lot and delivered measurable value to our customers.

JUST GET STARTED: You Don’t Need DevOps to Talk to Customers and Remove Silos (But it Doesn't Hurt)!

Levi Geinert, SVP, and Head of Agile Technology Experience, U.S. Bank
Werner Loots, EVP Consumer and Business Banking, U.S. Bank

Levi is currently SVP, and Head of Agile Technology Experience at U.S. Bank, where he is responsible for supporting, and refining the DevOps and software engineering practices and patterns to better support our agile working model. He advocates for developers, empowers engineers, and strives to create an environment of psychological safety to create an engineering culture. Prior to the Bank he was a Director of Engineering in the Target Dojo, after transitioning from Principal Engineer and helped to operate the Target Dojo which has helped drive Agile, DevOps, and Product adoption across Target. Previously, Levi has spoken at Agile Enterprise Exchange, DevOps Enterprise Summit, ChefConf, #That Conference, and others.

Werner joined U.S. Bank in 2018 in a new role to support Transformation, including the launch and scale of a multi-disciplinary Agile working approach via the Experience Studio. In its first year, the Experience Studio stood up 20 new journey teams, with a roadmap to double in 2019.

Prior to joining U.S. Bank, Werner was based in Sydney, Australia as General Manager of Strategy and Analytics at Commonwealth Bank of Australia where he led retail bank strategic planning, investment prioritization, fintech partnerships, productivity, business intelligence and advanced analytics. Earlier career spanned consulting with McKinsey & Co in South Africa and the U.S., distribution leadership at Northwestern Mutual (Fortune 100), and various early-stage technology companies. Career focus is on building fun, productive teams who can tackle complexity and quickly come out the other side to drive change and execute with discipline.

Werner received an MBA degree from Harvard Business School and a Bachelor of Arts degree in Philosophy and Psychology from the University of Stellenbosch in South Africa.

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