6. Receiving a call | Freshdesk Contact Center

Imagine this, when you receive a call, your Freshdesk Contact Center widget opens up with the name of thevcontact (if saved) and the number. All declined calls will be routed according to the call flows that your manager has set up. Sounds fascinating, innit?

This video helps you understand the best way to handle incoming calls in Freshdesk Contact Center.

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