How to Create a WhatsApp Chatbot with ManyChat (2023)

In this video, I will explain how you can create a WhatsApp chatbot by using ManyChat.
I will show you:
- How you can connect ManyChat to WhatsApp
- How to create a Welcome Message on WhatsApp
- And how to automatically reply when the chatbot does not understand the user (Default Reply)

If you want more videos on how you can use chatbots in your marketing, subscribe to my channel👇

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Which phone number can you use for WhatsApp?
You cannot use a phone number that is already being used for a :
WhatsApp Business Account or Personal Account
Another ManyChat account
Chatbot builders like ManyChat
So in general, I would recommend buying a new number and using that for your WhatsApp chatbot.

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Welcome Message in WhatsApp
A welcome message is a reply to a general greeting of the user, such as "hey", "hi" or "hello".
To create this, we will add the "WhatsApp Keyword Trigger" to the flow in ManyChat, where we can determine to which words we want to reply.
And because we do not know the first name of the user (and we want to create a personalized conversational experience), we start the flow by asking the name of the user.
But the problem with this is that every time the welcome message is triggered, the first name of the user will be asked. So to solve this, we will start the flow by checking if the first name has any value.
After this, we will ask what the user wants to do: Book an appointment or ask a question.
And then in the rest of the flow, the user can book an appointment (by filling in their booking date, booking time and email) or just ask a question.

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Default Reply in WhatsApp
The default reply is the message the chatbot sends when it doesn't understand the user.
For example, when the user is asking a question and the chatbot doesn't know what to answer to it, the default reply will show up.
In ManyChat, you can set the Default Reply by going to Settings - WhatsApp - Default Reply.

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✍️ Read more about WhatsApp Chatbots on my blog:

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Contents:
Intro: (00:00)
Create ManyChat account: (00:21)
Connect ManyChat to WhatsApp: (01:08)
WhatsApp Account settings in ManyChat: (05:04)
Create Welcome Message in WhatsApp: (05:50)
Set WhatsApp Keyword Trigger: (06:20)
WhatsApp Welcome Message Flow: (06:54)
Create Default Reply in WhatsApp: (13:42)
Test the WhatsApp Chatbot: (16:50)
Use Live Chat with WhatsApp: (18:25)
Trigger Default Reply every time: (19:00)
Don't have access to WhatsApp?: (19:25)

[wuyanchu]

very nice tutorial, thx and god bless you and the world... regards from hong kong ^_^

[yofi]

Thanks for your tutorial; everything was on point.

1. There is something I'm probably missing here. Was the connection to Facebook at the beginning of the video only because WhatsApp belongs to Facebook? Because I see this tutorial talks about when people send a message to a business through WhatsApp
2. What is the difference between this kind of WhatsApp to downloading from the apple/google store WhatsApp business?

[michaelmora]

Love you videos broth, you are the best

[Mohaleharold]

Great video dude, thanks a lot. Stay safe.

[hardikraval]

Great Video!!! I have few questions:
1. The display name(i.e. Chatimize Test) will appear automatically if the contact is not saved by client?
2. Until the WhatsApp account approved, what is limit to send and receive texts?
3. How many days could be taken to get approval in general?

[mohamedelbagir]

thanks for your explanation, i have one question:
what if i want to create a choose from a menu and the user can input either a number or a text.
for example:
what service you want?
1- repair
2- support

how to make it that the user can reply with either "1" or "repair" ?

[hmdqy]

Thank you for the video. One question please, will i be able to answer my customers via phone(whatsapp business) in case the customer requested a human to chat with ? Or all whatsapp chats mandatory will be through manychat website?

[mardini]

Hi bro, does WhatsApp allow using the number on many chat and go high level?

[gona]

Thanks for your video. Please what camera do you use for register this tuto ?

[AhmadAli]

is there any way to fill the client data in a google sheet or a crm ? like name, phone ... etc ?

[kananelomokgabudi]

Hi, great product, definitely going to use it. Just want to know about sending Spam via something like Google Sheets is possible?

[dl]

Great Video. How would I reply to a customer's question with a unique personalized audio file if I do not have his phone or email

[designbytanaka]

excellent video How would i go by creating a chat bot for a COD business

[pezeta]

Hi Joren, thanks for the information! i have one question, how many whatsapp number lines are possible to use in the same manychat account, only one or more? Tahnks!!

[Nursultan_karazhigit]

Thanks for the video ! Should i have meta account confirmation?

[andersonfernandes]

Hi! its was very helpfull! could explain something about the another option over the whatsapp bot config? i`ve been trying to config the URL whatsapp ref but i`m not getting succes

[xavier]

Hello puede más de un usuario es decir el equipo de ventas puede ver todos los mensajes del robot y etiquetar o asignar al vendedor o al técnico de soporte por ejemplo???

[gfreemankz]

Hi Joren, is there a trigger that can run on "any" message instead of figuring out a condition of all possible "contains" variants...

[swastiksambhav]

Great Video!!!, Btw can you tell how to make a chatbot for whatsapp grou

[jessielim]

Hi there, would like clarify on the phone number requirements. Meaning that if I'm using *123* phone number and it was used as my WhatsApp Business account. then, this number is not available to use for ManyChat registration?