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Leveraging NLP to Extract Insights from Customer Conversations
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Presented by: Dr. Swati Sharma – NLP Lead at Cedrus Digital
Customer service is the support a business provides to answer customer’s questions and concerns. This is a domain which enables businesses to differentiate themselves and establish happy and loyal customers. Traditionally, this support has been provided using live agents at call centers but can also incorporate advanced mediums such as chatbots. It is critical to be able to glean customer-business communications and extract powerful and targeted insights. These insights provide a significant benefit in the quality and efficiency of communications. At Cedrus Digital, we are leveraging NLP to extract these insights and support businesses with enhanced customer communication.
Customer service is the support a business provides to answer customer’s questions and concerns. This is a domain which enables businesses to differentiate themselves and establish happy and loyal customers. Traditionally, this support has been provided using live agents at call centers but can also incorporate advanced mediums such as chatbots. It is critical to be able to glean customer-business communications and extract powerful and targeted insights. These insights provide a significant benefit in the quality and efficiency of communications. At Cedrus Digital, we are leveraging NLP to extract these insights and support businesses with enhanced customer communication.
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