Watch this before ordering new Richards Chassis!!! Customer service review + Resolving issues

Finally came to a resolution with Richards chassis regarding the problems on my chassis. In this video I talk a bit more about the issues I had with the chassis and how the customer service team tried to deal with it

[HeinerStorchennest]

Thanks for this valuable video as you shed light on some issues, I never would have think of before ordering a new chassis for my S2.

[seand]

I ordered a series 2 chassis from Richards - arrived in December 2021. I discussed with them going for a replica S2 or a, S2a. They charged about £150 extra for the S2. The differences between the two were explained as

With regards to the differences between the ‘replica’ chassis and the ‘productionised’ chassis, the replica has a few additional features which make it closer to the original chassis:

• The PTO tube in the #2 (steering) crossmember is a smaller diameter

• The handbrake lever mount is the early ‘boxed’ design

• The #5 crossmember has a flanged lower face to replicate the original pressed crossmember

• The bulkhead mounts are tubes, rather than the later reinforced plates

I found the service to be good but I didn't have to test it as you have. My only regret was I joined the owners club after ordering. I could have had 5% off.

Really enjoying the videos. Looking forward to seeing it on the road.

[BritannicaRestorations]

About 12 years ago I ordered 3 Defender chassis from Richard to be finished before I shipped to Canada in my container
Paid for 3 months in advance - called 2 weeks before I was ready to load, and they were not even made - I had to extend my trip by 3 weeks as they were made but not galvanized - and all the extras like the turrets and crossmembers were not supplied - even though they were paid for
I picked them up personally, and they were fannying about saying they could not find the paperwork for the parts missing - never got a refund, not even an apology

Richard were cheaper but so unreliable

So let this be a lesson for all - Marsland every time - you may pay a bit more - but a good investment, and a good company to do business with

PS almost forgot - I had to pay the UK VAT but even though I had all the Canadian tax paper sent to them for a VAT refund once in Canada, I never got a penny back - not even a reply

[gerritverburg]

Shielder chassis is not better making your own and and having it galvanise is the best solution

[machiningbasics]

Your chassis was a lot closer than my shielder one was. Yes it’s annoying but you have to be abit brutal with some things. I did lots of re drilling and welding up holes in lots of brackets in my other parts to avoid cutting any of the coating on the chassis

[machiningbasics]

Richards are the best of most of them shielder are pretty rubbish or the one I have on my 109 is

[petersmyth]

Omg what a Karen of a customer. Take your measure and laser throw in over the hedge and get on and build it and stop faffing about are you in the landrover business or show business.