Getting started with the Field Service Management mobile experience

Demonstrates getting started with the ServiceNow Agent mobile app to manage field service tasks.

#servicenow #servicenowdemo #fieldservicemanagement #mobileexperience

This video was recorded in the Utah release.

Role required: wm_agent or wm_dispatcher

00:00 Intro
00:30 View tasks and schedule
00:48 Toggle task map and task list
01:04 Create part request
01:47 Accept or reject part requests from peer agents
02:04 Confirm part pickup
02:20 Start travel to job site and start work
02:59 View knowledge articles attached by AI/Machine Learning
03:08 Fill out questionnaire
03:30 Close a work order task
03:40 Customer signs and confirms WOT
03:53 Intelligent task recommendations
04:28 Auto-created time sheet entries

For more information on using the ServiceNow Agent app to perform Field Service Management tasks, see:

ServiceNow product documentation:

ServiceNow Training and Certification:

ServiceNow Community:

ServiceNow TechBytes Podcast: