How Generative AI is Transforming the Customer Experience at Discover®

Your questions answered, faster. That’s our goal for the 10,000 US-based customer service agents working every day to improve the Discover customer experience. Whether it’s balances and payments or difficult inquiries about various financial concepts, policies, and procedures, learn how we’re partnering with Google on a thoughtful and measured Generative AI (#GenAI) pilot program to transform the way we do business in a responsible, secure, ethical, and bias-free way.

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