Employee Center Academy: Localization and Multi-language Support

In today's latest session of Employee Center Academy, Product Manager Pooja Gupta, Director of Globalization Deployment Alex Coope, and Principal Product Manager Aditi Priya walk you through multi-language support on Employee Center.

Resources & Helpful Links
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Introduction 0:00
What is internationalization, Globalization, Localization, Translation 0:05:35
Basic linguistics considerations 0:07:43
Platform Translation Capabilities (Rome) 0:10:43
Useful ServiceNow Resources Explained 0:12:28
Why Translate a Portal? -- Business insights 0:13:21
Portal translation, what you should consider 0:14:58
User Acceptance Testing vs User Experience 0:20:01
Build the Language Expert Team You Need 0:21:32
Does Virtual Agent support multiple languages ? 0:25:02
Does Now Mobile support multiple languages? 0:26:03
Scripting Best Practices and Instance Governance 0:27:09
Language Tables 0:27:50
Identify a string and use the i18n debug tool 0:37:51
How to manage the User Experience? 0:39:54
Support Structure for your Globalized instance, Governance and Maintenance 0:41:18
What happens to my translations during an update or upgrade? 0:43:40
Translated Employee Center ; Recap -- (On Polaris) 0:45:36
How to translate Catalog Items and Knowledge articles with the Localization Framework -- Live Demo 0:51:10
Multilanguage Search Capabilities 0:58:42