Royal Mail Business Account CRL 24 and 48 Explained and Reviewed

#royalmail #businessaccount #oba

Today’s video takes a closer look at some business exclusive Royal Mail services. We examine and review the Royal Mail 24 and Royal Mail 48 services. Also known as CRL 24 and CRL 48.
This service is only available to Royal Mail Business Account (OBA – Online Business Account) holders and is supposed to offer an affordable service to businesses that offers a delivery / gps scan.
We examine the realities of contacting Royal Mail and the using the CRL 24/48 services in real life.
The reality differs somewhat to what Royal Mail suggest it is on paper and on their websites.
This is all based around users who use Royal Mai's Click and Drop (Click & Drop) service. It is mostly relevant to business users, but I don't see why normal users may not find the information helpful and useful.
I am mostly reviewing and discussing RM 24 and RM 48

Links:

As always, thanks for watching!

[chloewhite]

How do you actually place orders with the Royal Mail business ?

[KLEOMEjeans]

Royal mail is like mafia. They don’t care about anything. They are great and best on their opinion. Prices goes up every year. 2 pounds for large letter in 2024 that’s crazy 😢

[ohwow]

Evri aka Hermes have the same prices as royal mail for large letter business services and it's guaranteed to get there in 48 hours or sooner

[LeftoverVenison]

*Have you used the CRL 24/48 services? What's your experience been like?*

[lahonymanor]

Yes I selected for a Royal Mail 24 service and I posted the item on Monday, its Wednesday and the customer has still not received the item. Not impressed with Royal Mail as they have not been good for years!

[Willesden_Rab_TV]

nice explanation video bro ... this xmas has been the worst ever royal mail lost 4 of my parcels ... london royal mail is the worse

[vintora]

that is a great video at last someone made it. just a bit confused I got OBA recently sending first parcel if i use standard RM24/48 instead of tracked one. We get delivery confirmation as per your comments. Does this mean we get a tracking number as well that can be used during disputes on eBay? Would be glad if you can briefly explain his thankyou!

[adil]

Had to pause this video and say Brilliant! You spoke out loud ALL that I was thinking about this Royal Mail service. I should AD that eBay and Amazon customers who pick-up on the shit tracking number can easily FK you about for a refund or have you re-ship the item.

[hypnotic]

I'm loving your advice, really helpful. I signed up with OBA mainly for the delivery confirmation on large letters, i wasn't aware items weren't compensated if not delivered?
I've made 2 claims for none delivery but have had postage receipts and took screenshots of the ebay order, i've received a cheque on the doormat within 48hrs, i think i'll keep queueing at the post office for now as this OBA seems more bother than it's worth.

[amrishkotecha]

Hi I also totally agree with your video, it totally come down to the delivery person, where is not scanned. I also remember seeing a video from royal mail stating that each item is scanned for CRL even my account manager knows about this but avoided answering this and fob me off, and now longer don't an account manager. Moving forward from this point, from your understanding and knowledge would this not come down to mis-selling?

[sophiesmith]

I would like some advice what is the difference between all the 48 hour delivery

[haseenah]

Hi thanks for this helpful video. I'm in the process of setting up a business account with Royal Mail. I heard they will run a credit check, if I don't pass the credit check what are my alternative OBA options? Thank you.

[sukmyrocket]

I agree totally. Seems a great service on paper but the lack of final delivery scans really lets it down. Also, when something is delayed and there is no tracking it becomes very difficult to ask your customer to wait another few days for an item that might never arrive. We normally just end up sending a replacement and 9 times out of 10 the first item arrives the following day 🤦‍♂️
Definitely 24 is way more reliable than 48. We don’t use the 48 service at all anymore and everything over £20 goes 24 tracked.

[mrfoameruk]

Just spoke to RM and she said CRL48 was 90p + VAT (which we can get back) whereas you said it was about £1.04. It is vat reclaimable which is why there's a difference between what you said and I got (maybe a year later things have gone up a bit as well).
It's all very confusing with CRL, STL, BPL,
She also said CRL was the average weight so if you do also send the odd over 100g large letter you would get charged the 100g fee. Not sure on the other code services but I think some are not, and over 100g are paid for individually at over 100g charges.
The reason they are not scanned is various. From postie not being bothered, machines are unreliable, postie not wanting to be tracked, they are only supposed to scan if it is put in the letter box if it is larger than they can post they are reluctant to leave it outside with it being scanned as they can get into trouble with their bosses.
Overall it works but it is too easy to be conned...All a buyer has to do once the item is received is to put the tracking to RM tracking and if it shows as not delivered open up a dispute with a buyer. Luckily this seems to be rare.