SLA Dashboard EXPERTS Reveal Top Formulas for Data Analysis!

Service Level Management Dashboard - SLA Excel Analytics

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Optimize your service delivery and customer satisfaction with the Service Level Management (SLA) Dashboard, a comprehensive Excel Dashboard developed by Other Levels. This dashboard empowers organizations to monitor, analyze, and improve their SLA performance, ensuring operational excellence and customer-centric results.

Comprehensive SLA Analysis

Track and evaluate key SLA metrics with features like Pending Complaints Cases within SLA, Non-Complaints Cases within SLA, and the overall SLA Percentage. The dashboard also provides a Year-to-Date SLA Performance overview, helping teams assess compliance trends over time.

Customer-Centric Insights

Measure customer sentiment with integrated KPIs, including Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS). Dive into feedback types, enabling targeted improvements for better service delivery.

Dynamic Case Management

Visualize and manage your case data effectively. Features like Current Case Status, Resolved Cases Percentages, and Pending Cases provide real-time updates, while data segmentation by sectors, regions, and branches offers detailed insights. The dashboard highlights top five issues with a comparative analysis of the current month vs. the previous month, giving you a clear path for improvement.

Interactive and Easy to Use

With monthly slicers and dynamic filters, the dashboard allows users to customize views effortlessly. Whether analyzing received cases per month or evaluating regional CES scores, the interface adapts to your focus.

Designed for Excellence

Tailored for organizations aiming to maintain high service levels, this Excel Dashboard by Other Levels provides actionable insights to refine processes and enhance customer trust. Elevate your SLA management with this powerful analytics tool.

Key Features

Pending Complaints cases within SLA
Pending Non Complaints cases within SLA
Service Level Management SLA Percentage
Year to date SLA
Total of Received Cases
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Net Promoter Score (NPS)
Current Cases Status
Resolver Cases percentages
Pending Cases
Received Cases per month
Received Cases per Quarter
Feedback Type
Cases by Sectors
Banking With Branches and Online
Top Five Issues with comparison showing Current Month vs Previous
Received Customer Effort&Score (CES) by Regions
Received Cases by Regions
Monthly Slicer

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#Excel #SLA #Service_Level_Management

[parvezalam]

i did not use excel for dashboarding. after watching your videos my thinking has now changed. you create such awesome dashboard. 👌

[ranjitjojo]

This is very kind and generous of you for keeping your content free...

[safeershahid]

A stunning level of expertise, the bundle of thanks for making and providing these tutorials to us!

[exceltestnumber]

Thank You for keep your channel for FREE for all your fans

[ahmedkhalil]

Wow this is literally the most helpful and professional content ever seen!

[haiodaalbardee]

the best work team and the best channel for making dashboard

[mihirbandodkar]

You are an artist, i understood so much without you speaking...

[daniellizarraga]

Excel is the best in the world congratulations and thanks

[serigamel]

Thanks for providing this content sir. It has inspired me to create advanced interactive dashboard in excel with a modern UI/UX and design. Boss is impressed :)

[crazy_hunter]

Your voice would have been great help with this

[sivakumarrajkumar-qw]

can u pls the thumbnail image alone, at end of the video
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[anveshha]

Where can we access 'database' tab data and other objects used for this demo.

[markgriffin]

Which version of excel is used for this dashboard?

[Elments]

OMG too much of manual work
Waste of time & energy for people who are not into just reporting.