How to offer help - 06 - English at Work is here to help

It's chaos at Tip Top Trading. Tom is in a panic and needs help! He has arranged more meetings than he can cope with and is going to have to face some unhappy clients. Anna decides to step in and help.

TRANSCRIPT
Anna: ‘Look forward to hearing from you soon. Kind regards, Anna.’
Denise: (on the phone) ... And Margery said: 'I don't think I've ever seen a vegetable quite that size before...'
Paul: Where's that hole-punch?!
Narrator: Ah, business as usual in the offices of Tip Top Trading.
Tom: Oh for goodness sake! What a disaster! I can't believe it!
Narrator: But one member of the team seems bothered.
Tom: Arrgh!
Narrator: Anna, this is the moment to show you’re willing to help.
Anna: Yes!
Narrator: Use phrases like 'Is there anything I can do?' 'Let me help!' or, to be more informal, you can say, 'Can I give you a hand?' or 'Give me a shout if you need anything!'
Anna: Right.
Narrator: Go on!
Anna: Are you okay Tom?
Tom: (grumpily) No.
Anna: Is there anything I can do?
Tom: (grumpily) No.
Anna: Oh. What's wrong?
Tom: Everything.
Anna: I see. Can I give you a hand?
Tom: My computer has crashed. I've lost my phone. And there's a big, big problem with my timetable. I’ve got two meetings scheduled at the same time with two extremely important clients. I can't do them both at once!
Anna: Let me help.
Tom: Thanks Anna, but these are big, big clients. They need someone of experience.
Anna: Well, give me a shout if you need anything!
Tom: I can handle this, alright?
Narrator: 'I can handle this'... ungrateful idiot. But you used all the right phrases Anna, well done. Anyway, I bet he'll change his mind.
Denise: Oooh, I know, and the purple ones are so much more powerful...
Tom: Anna? Could you help me?
Narrator: Ha! I told you so!
Tom: They've both arrived at once! Oh god! I'll deal with Mrs Kumquat...
Anna: Okay.
Tom: You talk to Mr Lime, he's from a company called Citrus Ventures. They own hundreds of juice bars.
Denise: Are you sure that's a good idea Tom?
Tom: I don't have much choice, do I?
Denise: Well I could
Tom: Just keep him occupied Anna, tell him how great he is... no, no, tell him how great I am. Find out what he wants. If it's about the - well, never mind, just be nice.
Anna: Understood.
Tom: Mr Lime! Are you well?
Mr Lime: Yes, but I'm actually rather angry too.
Tom: Ah, well let me introduce you to Anna!
Anna: Mr Lime, it's a pleasure to meet you! Let me help with your coat.
Mr Lime: Oh er... Thank you.
Anna: Can I give you a hand with your scarf too, Mr Lime?
Mr Lime: Oh... Thanks.
Anna: Now, please come this way and you can tell me what's wrong.
Narrator: Well done! Anna used some good phrases to step in and help with this mess. Let's hear them again:
Is there anything I can do?
Let me help.
Can I give you a hand?
Give me a shout if you need anything.
Narrator: But Mr Lime is obviously upset about something. What is it? And how will Anna deal with the problem? Let's hope it doesn't end in disaster!

[rubiafatma]

Love it. It is very useful for additional learning material. Thanks so much BBC!

[MiMi-hpni]

I love the voice of the guy tells those stories ....

[عامآدمی-فغ]

Best video series for English learners

[jenicaviranti]

Thank you BBC^^ It's very useful for me to learn about offering help

[afdulgamingafdal]

thank you sir, love you 3 thousand ❤❤

[yulunli]

Thank you BBC. This is awesome Ihave to say. -From a going to graduate student

[therankingeth]

1. Is there anything I can do? 2. Let me help! . 3. Can I give you a hand? 4. Give me a shout if you need anything!

[hanguyen-pvhb]

Thank BBC, It's usefull for me to learn english at work!!

[হাবিজাবি১০১]

BBC learning English offered us several tools for learning English which allow us to learn something. One day It will make ineterest to Learning some other Language such as Spanisj, Mandarin, Turkey, Hindi etc.

[keuntravel]

Thank you very much I really love how they working conversation in phrase .

[henribado]

look forward to hearing from you soon why not just say look forward to hear from you soon. I don't understand why you used the i-n-g form here

[hanhle]

Thank BBC.this video is really helpful. i will use some phrases in the video as: Are you ok?, is anything I can do. What's wrong? Can i give you a hand? Give me a shout if you need anything?

[maxster]

Conclusion : Anna has Schizophrenia and Tom has Existential Crisis

[rsnug]

Hello Mr. BBC ..Do you have some exercises about PET writing and speaking ?

[manhhoangtien]

my computer has crashed. what does that mean, could you possibly explain to me, Thank you

[Abduuuuuuuuuuuuu]

('I don't think I've ever seen a vegetable quite that size before) what is the meaning of quite in this sentence and how we use it ?