Turning Criticism into Growth the Power of Anonymous Negative Feedback

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Seth learned to move beyond dismissive judgment and approach feedback with a mindset of growth. Even if the feedback wasn’t well-intentioned, he realized it’s valuable to consider how it can still be used to improve.

He emphasizes that the best kind of feedback from customers is often anonymous negative feedback. While it may be hard to hear, it's the most useful for driving meaningful improvement.

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