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Listen in as Regional Communications Operator Alexis Martinez recounts the day he received a 911 call he would never forget.

On the other side of the line was a couple who had just welcomed a baby boy. Relying on his training, Alexis calmly walked the new parents through the after-birth process, ensuring mom and baby were safe until paramedics arrived and took over.

Operators often hear tragedy, but rarely are they included in the reward. Thank you, Alexis, for your heroism and calmness!

#dispatch #dispatcher #newbornbaby #babyboy
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Congratulations on your awesome job. And you should be very proud. God Bless You Always..🙏👍👏👏👏

granmavelez