Why Jira is Stealing ServiceNow's Spotlight

Are you looking to improve your IT service management but unsure which platform to choose? 🤔

Watch as Harjinder Singh from ANB Technologies breaks down the key differences between ServiceNow and Jira Service Management in this informative and engaging episode. Discover why Jira Service Management might offer faster value delivery and cost efficiency compared to ServiceNow.

Harjinder also shares a creative use case for Jira Service Management in external customer support and highlights the importance of integration and teamwork in the Atlassian platform. Whether you're choosing between these platforms or looking to maximize your current setup, this video provides the insights you need.

Key Takeaways:

➡️ ServiceNow vs Jira Service Management: Different strengths for different needs.
➡️ Jira Service Management offers faster delivery and better cost efficiency.
➡️ Both platforms are leaders in the market according to Forrester.
➡️ Creative applications of Jira Service Management for external support.
➡️ Importance of integration and teamwork in Atlassian.

Chapters:

0:00 Intro
2:15 Overview of ServiceNow and Jira Service Management
5:40 Comparing Time to Deliver & Cost Efficiency
10:05 Market Leaders: Atlassian vs ServiceNow
14:20 Creative Use Case: Jira for External Customer Support
18:50 Integration & Teamwork in Atlassian

What do you think is the most important factor when choosing a platform? Let’s discuss in the comments below.

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