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Company Exit Interviews (The Truth)
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The truth about Exit Interviews at companies- Should You Tell Them Anything?
In 2021, about 40% of US employees were about to quit their jobs. Because everyone is resigning, let's talk about exit interviews and how honest should you be with your soon-to-be ex-employer.
Exit interviews are most common in consulting firms (65%) and non-profits organizations (57%), whereas only 20% of exit interviews are conducted in utilities and educational institutions, and the bigger the company, the more likely it conducts exit interviews with their employees.
In my view, exit interviews are flawed big time and almost dead.
Why? Because the exit interview process has become too transactional which honestly doesn’t mean anything today and you as an employee will be in a much stronger position to decide if you want to provide honest feedback or decline to participate in this just one last dance with your employer.
Almost each of the suggested answers in this compilation of common exit interview questions teaches thousands of quitting employees:
1) Not to voice their real concerns,
2) Deviate from giving a straightforward answer, and
3) Keep acting as if you are a liability to the company rather than an asset.
To name a few, let's look at the 1st question which is: Why are you leaving your position, or what led you to the decision to leave? - With the sample answer sounds like this: “I have enjoyed working here, and I have learned a lot over the course of my employment. However, I feel like I have accomplished all I can in this role and need something different. While I have learned much at this job and honed my skills and experience, I feel it is time to go in a different direction. I have gained invaluable experience for the future, and I feel the time is right to expand my experience and strengthen my abilities.” Do you know why I think this is a bad help? Because it sounds very apologetic for wanting a change for the better.
The next question: How do you feel about management, and do you have any feedback or suggestions for how we can improve? - The problem here as I see it, it depends on whom you are talking to. If this is an HR representative that you have seen twice in your life- when you joined the company and when you are living your company- then providing constructive feedback is a waste of your time. If this is the direct supervisor you are talking to or in many cases supervisors and HR reps conducting it together- then you can easily give any formal, neutral, or diplomatic answer you can provide.
However, if you are talking to a senior manager, who has the decision-making power to present your views to the CEO or any talent commission that your organization may have, which is quite improbable, you may be more honest with your feedback. Again, staying concise and professional doesn’t hinder being honest with your answers.
This just makes the whole exit interview process a joke.
And the rest of these questions like What were your criteria for choosing a new employer and Would you consider staying on? - won’t change anything for you. The problem here is that the employers don’t care about their employees suddenly. It’s just too late and it doesn’t make any sense.
Now let’s see why exit interviews fail to deliver what they are intended to do:
The first reason why exit interviews fail is that during the conversation and obtaining your feedback by any way chosen by the employer, it’s too late to change your job design, improve your working conditions, work on corporate culture and magically improve management’s perception about you.
The second reason I think most exit interviews don’t work is because the questions are deemed to learn if you like your management or not.
The statistics show that 3 out of 4 companies do exit interviews but the way it's structured doesn't add up to making it really work.
✉️c o n t a c t me ✉️
#manshukkerey #thejobmarket
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