CX with Chopra - With Shanna Weinblatt (VP Innovation & Beauty tech, Coty Inc.)

Beauty & Tech has been at the forefront of innovations in CX space, and in this episode our guest Shanna Weinblatt, VP Innovation & Beauty at Coty (home to 50+ iconic brands such as Gucci, Burberry, and Kylie Cosmetics) talks about:

🌟 How CX journey has evolved post pandemic and what trends are here to stay
💡Merging of physical and digital retail experiences
🌟Role of influencers in today's CX economy
✨How Gen Apha & Gamers are a big segment for retailers and how brands can match their expectations
🔮The Future Vision: how data can enable & expedite the adoption of CX technologies of the future and how they’ll reshape customer-brand interactions
🔮Advantages for Global Brands: Global brands can leverage successful CX strategies, technologies, and marketing approaches from one region to another after adaptation and optimization
💡Challenges of new CX technology adoption
📈 Real Success Stories
🌟Tips for budding professions in the space of CX

[KunalKMehta]

This was an absolutely gem of a show, anyone interested in learning about Cx in the realm of marketing, this one is a must watch.

Eagerly waiting for the next installment.