Changes to the MB-910 exam - March 2024 (Microsoft Dynamics 365 Fundamentals (CRM))

In March 2024, Microsoft changed the MB-910 exam. But what are the changes?
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Every two months Microsoft looks at the exam content to ensure that it remains relevant and up to date, and the MB-910 exam will be updated on March 26.

There are a few new topics that you will need to know. These are:

Dynamics 365 Customer Insights - Insights
Using Copilot with Customer Insights - Journeys

Dynamics 365 Customer Insights - Data
Describe unified customer profiles
Describe measures, segments and predictions

Dynamics 365 Sales
Describe the product catalog, prices list, and unit groups
Describe Sales Accelerator
Describe Copilot for Sales

Dynamics 365 Customer Service
Describe use cases for Copilot in Customer Service
Describe use cases for agent productivity tools
Describe the Omnichannel Supervisor experience

Dynamics 365 Field Service
Describe use cases of Copilot in Field Service

Integration options
Describe Microsoft Word integration
Describe Microsoft SharePoint integration