Amazon MacBook Refund Scam EXPOSED

— — — — — — — — —

❤️ SUBSCRIBE TO MY YOUTUBE CHANNEL 📺

— — — — — — — — —

Join this channel to get access to perks:

— — — — — — — — —

#macbook #macbookpro #amazon

[digitalmarketinghumans]

"Always be nice to people, it goes way further than not being nice to people"

Yep, true words!

[eyehear]

I've had Amazon refund me AND THEN charge me again saying that they never received the return, when I had UPS confirmation and also Amazon's own website's confirmation. Talking to support was useless so I had to perform a chargeback with my bank. Save all evidence against Amazon.

[nicolapodgornik]

I worked for Amazon customer care. I have no idea why this hidden fee happened, but I can genuinely say they would’ve refunded it if you phoned back when first refund happened, as first agent said. What agent2 did was kinda sketchy, and that’s why you received sketchy emails. He basically processed a full refund with no return requested, and then trusted you to return the item. You could’ve kept the laptop and the money at that moment (despite what he says) and supervisor could’ve been in big trouble if that happened.

[olavodias]

I don't understand why Amazon allows 1 year to return an item. With this policy, you can pretty much use the computer for free since you are getting a full refund. That's silly.

[gerald]

I called Amazon to change a Student Prime membership to the standard Prime membership. I must have been transferred to ten separate individuals and the issue was still not resolved. I just gave up. It seems that Amazon is not covering all customer interaction use-cases adequately.

[sterlingmoses]

So grateful you shared this experience with us! Thank you for doing the leg work so we don't have to go through this ourselves!

[GordonCato]

I had a similar return situation with Amazon. Mine wasn’t a laptop though. It was two toddler bad mattresses that somehow both got lost in shipping. (Seperate tracking numbers) I had to go through the same type of phone call that you did and get hold of a supervisor to finally get a refund. My email said “Thank you for returning your item, your refund has been processed” or something very similar, even though I had never received the items to return. Returns at Amazon are getting very strange compared to the past.

[SPDTDL]

You’ll get banned for returning high value items like this, if Amazon feel they are loosing money on you they just ban you.

[samismith]

This is why I just buy Apple refurbished. Better quality control, better customer service should there be an issue. Been doing it for 15 years without any hassles. The peace of mind is worth more than the few dollars you might save buying from Amazon, ebay, etc.

[Ragazzo-Carino]

These days customer service is about frustrating the customers enough that they give up.

[ToothlessJustin]

Now this is the best video I've seen all damn month!
Not because it was entertaining but simply because it's a warning and a guide to make sure that others don't fall victim to this same issue.

On behalf of those that will need this at some point, thank you Alex!

[nawshiz]

I'm dealing with this crap right now for an Ipod that was damaged on shipment and I never received.

[christianbaer]

Thing is, that Amazon has something in the neighbourhood of a gazillion systems up and running for their platform. It can happen, that one component may show you "you are eligible for refund until November" whereas the system for the poor person at the phone line, says something different, entirely. This is what having a (micro)service for every possible thing can give you. Headaches... lots of headaches...

[kensoutham]

I ordered a product from Amazon that arrived but was the wrong product and because it was a cream rather than a spray I was told the item was not returnable. I told the rep that the product was in a sealed plastic pack that was not even opened as I saw right away we had the wrong product. At the time of order it said product could be returned however when I went to return it it came up as non-returnable. I escalated and they did a similar refund as your macbook. Label for return with no-refund and refund separately to credit card. It worked out but I too spent almost 45 minutes talking to various representatives. There is the occasional glitch.

[ugotisa]

Had an incident where they messed up the serial number of the product, wasn't able to claim warranty because of that, had to suffer a month because no one at Amazon were helping and were lying about the things they were saying they did. After a month, they finally credited the whole money back.

[DannyMexen]

Refurb is tricky, especially for international customers.

Glad you got it sorted but in my case, I have to live with it.

[songsan]

Glad your transaction got a good ending. Around 2018 I purchased a Surface Book for my son for about $1500 and it was suppose to be new. After 3 days the battery no longer charges so I tried to return it.

The return have 3 different addresses and warn that if you send it to the WRONG address where they do not receive it then you will NOT get your refund. So I re-read the directions multiple times, make sure the right address is there. Check the tracking number a few times a day.

Even though the item said it was delivered to the seller's mailbox as long as they do not get the package, Amazon considered that as not delivered yet. And since the seller have "NOT" receive the item, no refund can be issue. After the 30 days is up, then the seller said they never got the item and the return window is closed.

Amazon wouldn't do anything after talking to 3 different reps. Had to get my credit card company involved. After my CC company started the dispute process, then Amazon pick up my case and refund me. 60 Days of stress. That is why I would not do expensive purchases like that again at Amazon.

[andrew.nicholson]

Recently purchased a part for my CPAP machine from Amazon. It was damaged in shipping, but when I tried to get a replacement everything on the website said “this item is not eligible for returns or replacements” which, you know, should be different if the item didn’t get here in one piece. Finally I did the chat with support, which for me was a chatbot. The chatbot gave me a refund almost immediately. The part cost about $30, so I feel like there’s probably a dollar threshold that the chatbot is allowed to go ahead and do a refund.

[ignacioserrano]

Great example of how to handle a situation like this. Thanks for sharing.

[EHall-oz]

I’ve had to take Amazon to small claims court twice. Both times their attorney called and settled. They are getting sketchy because of their high return costs.