Stronger Through Adversity with Joseph Michelli | Brainfluence

Joseph Michelli, Ph.D., is a certified customer experience and speaking professional. He is also Global Guru’s #1 US-based customer service expert and the author of ten business books about companies like Airbnb, Starbucks, Zappos, Mercedes-Benz, and The Ritz-Carlton Hotel Company. In addition to being a Wall Street Journal and New York Times #1 bestselling author, Joseph helps leaders and frontline team members drive customer loyalty and referrals
Listen in as Joseph discusses something extremely timely as we collectively go through a global pandemic: how to best lead a company during the midst of massive upheaval and uncertainty. He’ll share why now it’s more important than ever to be employee-obsessed, how the work-from-home movement has shifted over the course of the pandemic, and why taking care of yourself should also be a top priority.

You'll Learn:
- Why it’s important to make sure you take care of yourself.
- How the pandemic has affected work-from-home culture.
- Why cultivating fluidity is a particularly important skillset for a leader right now.
- How leaders are resolving tension in the workplace.
- Why putting employees first inherently puts customers first.