Simon Calder explains your rights if flight is cancelled by global IT outage

The Independent’s travel correspondent Simon Calder has explained what your rights are if your flight has been cancelled or delayed by the global IT outage.

A botched software update brought down systems worldwide on Friday (19 July), resulting in a massive disruption to flights across the country.

The Independent is the world’s most free-thinking newsbrand, providing global news, commentary and analysis for the independently-minded.

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[rbeck]

Planned on purpose to ruin family holidays at the start of the summer holidays. Many will never arrive at their destination and will take weeks to be reimbursed from travel companies and airlines. People will lose a fortune and remember this terrible experience thus putting them off future holiday flights. They don’t want you travelling. Global technology outages on the busiest week of the year, yeh right ! It will be the ferries next then the Euro Tunnel. They want all your life’s controlled by digital technologies, then when there’s no alternative they can just switch it off and your stranded and at their mercy. Most people go around with their eyes Wide Shut, wake up. They sent man to the moon in 1969 ?? with by today’s standards very primitive technology but in 2024 they can’t get planes off the ground. Never really had all these disruptions before 2020