I bought a Sire S7 with several issues and this is what Sire had to say about it ...

Hey everyone! It's been forever. Apologies for the unplanned break from the channel but a slew of things are going on and I am managing them to the best of my ability.

With that being said, I wanted to share with you Sire's response to the S7 I had with a multitude of issues. Their response was, to say the least, interesting.

Check it out!

[thebaldshredder]

Great outcome. That is customer service! When I emailed Thomann about the one Harley Benton that had, they offered nothing other than "sorry." I'll never buy another HB guitar.

[timndel]

I ordered my Sire T7 from Sweetwater, along with a hard case. It promptly arrived with a chip in the headstock because the shipping company loves placing 'This Side Down'. Contacted my Sweetwater rep, and he promptly sent another out (which looked even better) along with the return label. Can't say enough good things about the T7, but honestly, I can't say enough good about Sweetwater and their amazing customer service. I'll gladly pay a bit more for that type of cs, even though I didn't have to with my Sire.

[danpalmer]

As a Sire owner, I was shocked by your first video. Thank you greatly for your follow up video--its nice to know Sire came through for you. Can't wait to see the T7 follow up.

[BonkeyMucket]

i bought a used Sire Larry Carlton T7 FM and needed a replacement wiggle stick for it and contacted Sire and they got right back to me and sold me a new one for $10 and it got to me within a couple of days. I love the guitar and the company is very reliable to deal with.

[burny]

Thanks so much for the follow up. I have three of four Sire guitars I ordered arriving this week and am glad to see and hear they take care of their customers. I hope things get better for you!

[johnnythompson]

Awesome! Thanks for sharing. Great response from them.

[fez-corz]

Awesome video brother! Thanks for letting us know the outcome, appreciate it!

[greatvanzini]

I was thinking of getting one when they come back in stock. Yours was not the worst. I saw another on a factory 2nd. I have an H7 & it is ok for the price point but nothing special. Thanks for your videos on these. It confirmed my decision to step back & see what the future holds.

[AlitaBeyay]

Holy crap that’s an amazing result. First thing I wanted to say though is I didn’t expect to hear you’re playing and wow you sounded like Larry Carlton. I’ve never sounded that good on my S7 guitar and maybe never will. But it’s nice I could potentially get there. I also had my tremolo problem handled by Mariano and I’ll just mention it for the other people here sire totally replaced my tremolo system and paid for the deluxe setup at Guitar center.
I was treated very well, and after I got back my old trim, or I took it apart, and frankly they could have sent me a brass in the winter with a plastic sleeve and probably would’ve resolve my problem. They could’ve save themselves probably 170 bucks. I’m almost worried watching this video Sire will go out to business going above and beyond.
When they set up my guitar I felt so much better about it. I was experiencing some fret buzz which might’ve happened after changing to a lighter gauge string. I didn’t watch the entire video, so I’m not sure if the new guitar had a nice, smooth frets. Mine were perfect. And almost everyone who reviews this guitar comments on how beautifully finished the frets are..
Thank you for going the extra mile and publishing this for me and everyone else. Loved hearing your playing.

[batsmats]

Great video raf, thanks for the update!

[garycoolesr]

That is the one I bought exactly. I always lemon pledge all my guitars before a gig. the necks always smooth and this guitar sounds great and plays great. Good video.

[j.jester]

I have the saem guitar. I have none of the issues you mentioned. great neck, great finish. pickups took some getting used to they are okay.

[goats]

Great info about Sire. I just placed an order for 3 Sire guitars last week and hoping that input like this provides me with excellent guitars. Black H7V, black L7 and a blue T7FM with all three in left hand configuration. Will take 6-8 months which is ok as I work overseas. Going into retirement trying to learn guitar seems odd to me as well but hey my last hurrah. I do wish the blue was a bit deeper color. I mention this Incase Sire see’s my plea and helps me out there. Dealer says no upgrades but it seems like Sire cares more than the end of point sale. Cheers and thanks.

[thelolguy]

Glad to hear you got sorted mate. Nice one. It’s a Win Win - You got the guitar (eventually) that you wanted in the first place, in the condition you would expect. And they get the Good PR of properly addressing this situation etc. Very surprised Thomann didn’t help you out in the first place tbh
I’m kinda looking at an S3. Will see how that goes

[eclipsetheraindanbutler]

Even Glarry sends replacement guitars. I've gotten one before, zero hassle. A company that charges 6x the amount should DEFINITELY do the same.

I agree that the minor routing issues on the back aren't worth mentioning to Sire, especially considering the upgrade.

One thing your video DEFINITELY influenced: I will never do business with Thoman. If I buy any of their stuff, it will be what is now offered through an American distributor, sorry, can't think of their name right now, but well known company with a good reputation for QC and customer service.

Thanks for the update on your experience!

[devinsinderwitcz]

I think a big part of your frustration with the other Sire was the fact Thomann basically telling you to go take a hike. That would definitely frustrate me as well. And to be honest I've not heard many good things about them either. Happy that you got a proper replacement with much better quality and the V2 also. At least for me I found the V2 ST pickups sound better also than the initial version V1. I get a lot better mid-range which is what I always prefer. Have fun and enjoy it!
And yeah the push/pull pot is a great bonus too ;).

[nOpOrOpMoP]

nice... looks like I'm eating my words lol. I am so happy to see that they took care of you. It's nice to see a company stand behind their product for a change. And nice to see that you did not get screwed. I would like to believe that this company would have done this regardless of your video but I'm sure it did not hurt and the comments from people like myself bitching and complaining probably didn't either. I was thinking about purchasing the S3 as a mod platform and your original video really scared me. Maybe I will give them a shot after all because I guess if I get an example that isn't great at least I know that they will probably replace it. Great video brother. ☺️

[lostinpa-dadenduro]

The cut looks better than my recent Charvel purchase. I took the pickguard off to put in new pickups and it was real rough looking inside. They didn’t even bother to paint the shielding paint completely. Sigh.

[krelbar]

just pull the pickguard off the old one and put it on the new one and send the defect back with the tortoise. A tortoise shell pickguard is a defect in itself...lol

[guitareveryone]

I also think that the first guitar was completely dried out which is why there were problems with the finish on the neck and cracks in the fingerboard lacquer and sharp fret ends. My S7 was great. Good to hear that they replaced it for you.