WEBINAR: Continuous Quality Improvement Within a Health System

A learning culture emphasizes the role of leaders and managers to create a mission-driven transparent environment, where managers and frontline staff are safe to self-report incidents of harm and error while remaining open to feedback, especially from patients and families. Establishing a learning culture focused on continuous quality improvement is a critical piece of an effective National Quality Policy and Strategy (NQPS).

In this webinar hosted by the USAID Local Health System Sustainability Project (LHSS), we will discuss promising practices for establishing a learning culture. Dr. Malangizo Mbewe, Acting Director, Quality Management Department, Ministry of Health and Population in Malawi, will also share his experience establishing systems to support continuous quality improvement.

Featuring:

Jesse McCall, Director and Improvement Advisor, Institute for Healthcare Improvement (Moderator)

Morgen Stanzler, Research Associate, Institute for Healthcare Improvement

Dr. Sodzi Sodzi-Tettey, Vice President, Institute for Healthcare Improvement

Dr. Malangizo Mbewe, Acting Director, Quality Management Department, Ministry of Health and Population, Malawi

Dr. Pierre M. Barker, Chief Scientific Officer, Institute for Healthcare Improvement

---- Contents of this video --------
0:00 - Welcome and Introductions
3:45 - National Quality Policy and Strategy Framework
8:23 - Findings from the Governance of Quality Survey
12:23 - Continuous Quality Improvement in Malawi
29:55 - Promising Practices in Establishing a Learning Health System
45:12 - Panelist Q&A
57:37 - Peer-to-Peer Learning Exchanges