Wyndham Garden, (Cancun, Mexico) - Hotel Review

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Wyndham Garden, (Cancun, Mexico) - Hotel Review

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DO NOT STAY PLEASE KEEP YOURSELVES AND YOUR FAMILIES SAFE. 6/6/2023

misseightdallas
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I was delighted to travel to Cancun. The hotel is attractive and clean. However, I got the worst treatment my first morning here by the "bellboy" Mateo who put me in a cab as a rep of hotel, with a non-English speaking gentleman by the name of Elyeseo. I was to be taken to a SPECIFIC pharmacy which I was already in contact with, had written the full address, landmarks nearby, two phone numbers, with no stone unturned. Google pulled up the direct and easy route. Nevertheless, these two PREDATORS began to take me to places where they had financial kick backs from. $20 prescriptions were $300. If I hadn't already been in contact with my pharmacist, I may have buckled by the incredible pressure placed on me. I insisted that the driver took me to the pharmacy originally agreed to, but he drove me to yet ANOTHER seedy location where he had connections and his behavior became extremely aggressive. So much so, that I jumped out of the car and tried to figure out how to run from this guy, who went by the name Elyeseo. I called the hotel and asked to speak with a manager and was told by the man who answered (who sounded likenMateo) that I would NOT BE ALLOWED TO SPEAK TO ANY MANAGER DESPITE THE FACT THAT I WAS A GUEST. Then I asked for HIS name and he refused and said it was for his own safety and privacy and he didn't owe me anything. The call disconnected. I couldn't figure out where the hotel was and I was too weak to withstand the intense heat. I was forced back into the car and I began to fear for my life. Mateo and Elyeseo were on the cell phone constantly--and speaking in Spanish the whole time. The conversation sounded more and more aggressive and I was terrified. I called back home to family in Texas and they were screaming at the driver--but he didn't care, he knew they were too far away to do anything. I considered jumping out of the car again but my blood pressure was through the roof and my blood sugar was falling through the floor. The driver heard me crying loudly to my family for help and Mateo told him to FINALLY take me to the pharmacy initially requested. I got out of the car and began vomiting repeatedly, I could barely stand up and I was completely traumatized. Benjamin, the pharmacist, helped me so much. I told him and the entire staff how terrified I was but they didn't really want to get involved. I got what I needed but collapsed so they got a chair and water for me and let me rest about 5 minutes before taking me back to this driver. The drive back to the WYNDHAM GARDEN DOWNTOWN CANCUN HOTEL WAS HORRIBLE. He wouldn't cool the car, I'm on the phone with family begging for help...but they were helpless. All I could do was call out buildings we were passing to TRY to give them information to give to police if something happened to me. The driver got me to hotel and drove me deep UNDER the hotel in TOTAL ISOLATION where Mateo and Elyseo began to HIT ME AS I LAID IN THE BACK SEAT!!!! I kept screaming "inferma, inferma" but they didn't care. They tried to take my money, my purse and began to aggressively handle me. I could tell things were about to get deadly. I looked for an escape route from this dark dungeon and spotted an elevator. I tried to reach it but Mateo wouldn't allow me to take it. He forced me to a seeming endless staircase in the blazing sun as i tried to drag my lifeless body in the broad sun up an endless amount of steps before I saw the front of the hotel. I RAN IN AND BEGGED LOUDLY FOR A MANAGER. In all of the chaos, Mateo began speaking in Spanish to management to discredit me and the horror of what I was trying to convey. I got so upset that I passed out. Management helped to pour liquids into my mouth as I lay on the floor. They eventually got me in a wheelchair and I sobbed LOUDLY in fear and trauma. They helped me get into my room and ordered food for me as I vomited repeatedly and mercilessly throughout the bathroom. The vomiting has been going on for hours now and I have no energy. I've been hostage in this hotel room the entire day now. PEOPLE, THERE ARE REAL PREDATORS IN CANCUN WORKING AT THESE HOTELS!!!! TRUST NO ONE! Claudia, one of the managers and Maria, another manager stayed with me. I've spent a great deal of money to find myself afraid to walk downstairs of the hotel, to go outside, or even to visit the city I so desired to visit... THIS HAS BEEN MY FIRST DAY HERE. THIS IS MY FIRST TRIP TO CANCUN. I REALLY BELIEVED THESE MEN WERE GOING TO SERIOUSLY HARM ME OR KILL ME FOR NOT HELPING THEM MAKE THEIR ILLEGAL MONEY AT THE SHADY PHARMACIES THEY TOOK ME TO. I wonder how many Americans have gone "missing" because of this kind of criminal ring here??? I thank God that my family is not grieving my death tonight. Just oh my God. The prayers of loving family and friends. The hotel has offered to move me to a sister hotel which is literally in the same parking lot. I don't feel safe... TO BE CONTINUED. Just a girl from Texas who wanted a short vacation...

misseightdallas
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