Einstein GPT by Salesforce CRM

Einstein GPT creates personalized content across every Salesforce cloud with generative AI, making every employee more productive and every customer experience better
Einstein GPT is open and extensible – supporting public and private AI models purpose-built for CRM – and trained on trusted, real-time data
Einstein GPT will integrate with OpenAI to provide Salesforce customers with out-of-the-box generative AI capabilities
The new ChatGPT app for Slack integrates OpenAI’s advanced AI technology to deliver instant conversation summaries, research tools, and writing assistance
Salesforce Ventures’ $250 million Generative AI Fund will bolster startup ecosystem and development of responsible generative AI

Einstein GPT for Sales: Auto-generate sales tasks like composing emails, scheduling meetings, and preparing for the next interaction.
Einstein GPT for Service: Generate knowledge articles from past case notes. Auto-generate personalized agent chat replies to increase customer satisfaction through personalized and expedited service interactions.
Einstein GPT for Marketing: Dynamically generate personalized content to engage customers and prospects across email, mobile, web, and advertising.
Einstein GPT for Slack Customer 360 apps: Deliver AI-powered customer insights in Slack like smart summaries of sales opportunities and surface end users actions like updating knowledge articles.
Einstein GPT for Developers: Improve developer productivity with Salesforce Research’s proprietary large language model by using an AI chat assistant to generate code and ask questions for languages like Apex.

About Salesforce

Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM