7 Tips to Transforming Your Culture

Leaders are increasingly questioning whether their employees' habits and norms - their current culture - are capable of dealing with the new world order of business. Worse, top managers and teams struggle to agree on goals, outcomes, or even common language on moving forward. They are looking less for quick fixes that only reorganize, reengineer, and restructure in the name of efficiency and effectiveness.

Strategies and plans that look good on paper do not happen when executed; they fall apart, resulting in less-than expected results. Why? Is it possible that the current culture is constraining the business from being successful? Its inability to integrate people, process, and system across the value chain plagues it.

Every organization wants to be successful and viewed by their customers as being great. Unfortunately only a few are able to make a transition from their current culture to a greater performing one.

A select number of organizations have transformed themselves into world-class enterprises. Most of these transformations took place by improving the customer experience, the quality of the services and products they provide which led to a new better performing culture. How did they do it?

In this 60-minute webinar Juran Global Chairman and CEO Dr. Joseph A. DeFeo will review 7 tips for assuring a cultural transformation actually happens. The tips will identify the success factors to how to deal with resistance to change.

Original air date: Wednesday, June 24, 2015.