Como se comunicar no Mercado Financeiro

Nesse vídeo eu exploro algumas dicas de comunicação da especialista Leil Lownedes e indico como elas podem ser utilizadas no mercado financeiro. Tmj!

00:00 - Introdução
00:46 - Como parecer com alguém
03:58 - Como iniciar uma conversa com pessoas que você não conhece
09:00 - Foque mais na pessoa do que em você
14:19 - Dicas para quando estiver ligando para o cliente
15:51 - Antes de você querer trazer sua ideia, deixe a pessoa falar
16:30 - Como lidar com o cliente quando acontecer alguma coisa ruim

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Caso queira aprender mais sobre análise fundamentalista, valuation e carreiras no mercado financeiro siga:

[brunolima]

Conteúdo muito bom, estou precisando melhorar a qualidade da minha comunicação.

Parabéns Ricardo!

[ricardoperuffocfa]

Resumo direto do meu bloco de notas:

Leil Lownedes

how to look like somebody
1-slow smile
2-fixed gaze
3-posture

greet new people like you are old friends, with enthusiasm

visualize stuff before they happen

pay attention in people’s responses

don’t scratch your face or body, appears to be lying

start conversation
1-ask introduction to someone else
2-“i just overheard about…”
3-whats special item?
4-don’t give naked answers/questions… more context = more options
5-match people’s energy, like a song

-read the news to have something to talk
-the parrot method: repeat what the people said so the conversation doesn’t die
-Put the spotlight on the other person
-say “you” in the beginning of a sentence
-let a person talk about something they have in common with you for a while before revealing the commonality
-Never ask someone what they do instead ask how they spend their time
-when answering what do you do? Reply in terms of how you benefit someone. (ex I teach people how to work in the financial market)
-Focus on the positive when just meeting someone
-How to make a group talk: “ tell them the time that…”
-how to deliver bad news: in a tone that the receiver would probably be feeling
-never use naked thank you
-make you seem like family: use the same words as the counterpart uses (echoing)
-use images related to the counterpart interests (ex marcar um gol para um jogador)
-use empathizer instead of uhum when listening

-a person can be: visual, auditory, kinesthesic, eat or smell (last two rare)
use empathizer according to how they express themselves

levels of intimacy
1-cliche (hows the weather?)
2-facts (it rained twice this week)
3-emotions (do you like the rain?)
4-we statements (this weather is great for us)

jump right into level 3 and 4

tomb game: ask how they want to be remembered
than compliment about that

when someone compliment you: thats very kind

give a compliment by giving a reputation

verbal gesture over the phone (ex “i hear you”)

say name more often over the phone

“hey its you/about that” over the phone: smile after you know what it is

make friends with secretary/spouse over phone so they talk good about you

what color is your time before sales pitch over phone

use cliff hangers over phone: i have the answer about x

first drain their ideas before pour your own

when something bad goes down with a costumer
1. echo emotion
2. my goof, your gain = extra benefit

[andersonrodrigo]

Ricardo, muito legal seu conteúdo. Não podemos evoluir apenas as competências técnicas, é importante transmitirmos uma melhor comunicação de forma clara, objetiva e sem ruído. Grande abraço!

[rfst]

Existe conteúdo mais vantajoso? Não ! 😅 Caramba, que vídeo