NCompass Live: Extreme Customer Service @ Your Library

Recorded on January 7, 2015

While providing innovative services and programming helps draw new library patrons, excellence in customer service is what keeps them coming back. Kearney Public Library has recently embraced a more patron-focused approach to library policies, which has included changing many policies to create a more positive experience for patrons. Staff members will discuss their new "Extreme Customer Service" model, and how it has changed many of their library practices over the past year. This session will include tips on how libraries of all sizes and budgets can make small and large-scale changes to improve the level of customer service they offer to their patrons.

Presenters: Matthew Williams, Director; Christine Walsh, Assistant Director; Sarah Haack, Circulation Coordinator; Kearney (NE) Public Library.

[blackrose]

I really enjoy your webinars as a library professional.  Maybe find a way to summarize the information and making it a bit shorter would get more views.  Even if you lowered your videos to half an hour.