[81057AE] Module 05: Queue Management

81057AE: Agent Enablement in Microsoft Dynamics 365 for Customer Service Companion Guide

Module 05: Queue Management

0:00:00 Module Overview
0:01:01 Queue Management
0:02:33 Queue Types
0:07:08 Add Cases and Activities to Queues
0:11:58 Queue Items
0:14:17 Release and Remove Queue Items
0:21:35 Queue Item Details
0:25:11 Case Routings
0:34:01 Module Review
0:35:16 Course Review

[jaiprakashmahtani]

Awesome, very nice explanation and very clear English accent

[jr]

Here can we find another sessions about Dynamics?

[infamouscheezit]

I accidentally put this on my discord music boy and no will skip