TOPdesk SEE 2021 | Humanitarian organization used Knowledge Management to stop reinventing the wheel

Our experts in Wolter's Office dive into another customer case at TOPdesk SEE 2021.

Doctors without Borders or Médecins sans frontiers (MSF), is a humanitarian organization that helps people around the world in times of medical need.

Before implementing TOPdesk, MSF had 5 separate IT centres across different countries. In 2019, they embarked upon a project to centralize their IT support within a single department.

The result? Once-distant teams could now collaborate effectively, share knowledge, and distribute their workload evenly, relieving pressure on experts and leading to overall increased efficiency.

Martin Beijering, Business Unit Director at TOPdesk, also shows how our Knowledge Base can be used to share expertise, resulting in improved resolution time more self-sufficient end-users.