Hospitality - Industry Overview

Overview of hospitality industry. Hospitality is the relationship between guest and host, or the act or practice of being hospitable. Specifically, this includes the reception and entertainment of guests, visitors, or strangers, resorts, membership clubs, conventions, attractions, special events, and other services for travelers and tourists. Learn an overview of hospitality industry. Very useful to build basic understanding of the industry, understand its key drivers, business model, products and services and revenue model. Great video to help gain domain expertise in hospitality Industry.

[hotelsfunctioninn]

Indeed its very useful to build basic understanding of the industry, understand its key drivers, business model, and every aspect of products and services according to the customer's taste. Thanks fir sharing such a important video.

[DivineOne]

Great info for  my assignment! Thanks for sharing!

[uberdriveruber]

Really worth who are interested in tourism

[big_dro]

Here's the best advice you will get:  Choose another career path!

I chose Hotel Management as my major and it was the biggest mistake of my life.  It wasn't until my last semester until my teacher, who I had multiple times before in previous classes, said that it takes TEN years for someone to get promoted to a first line manager and then ANOTHER ten years till you get promoted to a decent job such as GM. 

Not only that but my school never told me that the vast majority of hotels are actually ran by management companies. Unless these aren't a top of the line, huge hotel, of which a big city will probably have like five of, these hotels will be bought and sold every two years or so.  The new owners will have their own management company, who will hire their own GM.   The new GM will bring his own director of sales and perhaps a few other managers.  This makes it difficult to get promoted and turnover VERY prevalent.  When you get laid off you have to find work in another state.

Furthermore, your education is WORTHLESS.  It would have been much more beneficial to work the four years instead of obtaining the four year degree.   You obtain no skill from college.

Plus, there are a number of other factors that I knew before getting into the industry but still took its turn on me after awhile: 

Pay is terrible for entry level employees and first line managers. 

Working nights and 99% of weekends in my case.  It was very rare that I got either Saturday or Sunday off but there was a few exceptions and I note one below.

Get used to working 3-11PM one night and 7AM - 3PM the next day.

It is not uncommon to get called into work on your days off when people call off.

Forget about holidays off.  In my year and a half working in the industry, I worked two Christmases, two Thanksgivings, two New Year's Eve, and two New Year's day during my tenure.  To be fair, I did get one Easter off.

Not having two consecutive days off was the norm for me.

Customers abuse you.  Getting yelled at was anything but uncommon.

If customers don't like you, they can report their experience on travel sites.  This didn't happen to me but it did to a couple of my coworkers.

Customers make up complaints, usually in an attempt to get free stuff, and play you like a fool.

[GauravSharma-gzqo]

It looks like you've put a lot of work into this.

[neelam_tamangg]

Good point you had choose in this is such a everlasting thought about this thing so thank you so much for your conception it helps a lot ❣❣

[renaesmith]

thank this help me choice my career for next year when i leave school

[almas]

This is a very good and informative video, but even as a native English speaker, it's hard to follow the computerized narrative voice.

[markkski]

Alma S6 months ago
This is a very good and informative video, but even as a native English speaker, it's hard to follow the computerized narrative voice.

I love your comment! If native speakers find it difficult, how about 'poor' overseas non-native-speaker students who wish to study or study catering? How can they be helped? Any suggestions how the practical execution of this video could be improved? Any other voices, please write in. I am an applied linguist and specialise in English for Specific Academic Purposes. Thank you, MK

[najiberraiss]

Hospitality field is a field where one should really be a self servant person ready to offer service in warm and welcoming manners at any time of your day year In your life - if you feel yourself in this mood and intrinsic behaviors - you will succeed faster with an outstanding career progress

[senoritaroyal]

What are the difference between functional department and operational development?

[blakeblanco]

Guys if anyone can summarize the history of hospitality for me please...i have to pass it tomorrow. If anyone could help me i owe him alot.

[nnanyo]

hello, i am a lounge manager and want to move to the hotel industry but am finding it difficult to blend in. i need your advise.

[ayeshasiddiqa]

What should I study after 12 to do hotel management

[meetkotecha]

I am confused in all the 5 options! I am student if 12th commerce! what should I do? please help me out!

[arjungurung]

Hello I am 50 years old wanted to join the course in hospitality mgmt joined in one the institution in nepal but i want continue it overseas with practical effect it is my keen desire to ne a master chef in the future serving industry is is possible that i can continue with it i am a gradute already from university nepal and also have gone through three years articlship course in chartered accountancy please suggeste me as soon as possible

[sunitsharma]

Its a very benefits of using the video

[joypalit]

I'm 30 it is possible that I want To study hospitality management please suggest me as soon ad possible

[peterkhatri]

I want scholarship to study Tourism and hospitality management

[ahmednafees]

hii
which sector in hotels make good career .eg waiter .chef .f&b....