Eric O. Gets A COMEBACK! 😱

You heard it correct folks. I get a comeback. A TOWED IN COMEBACK! The worst of all comebacks 😥. This is every mechanics nightmare. We always try to do our best but it is inevitable that you WILL get a comeback if you do this long enough. The good news is, it wasn't totally my fault...kind of.
-Enjoy!

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--Eric & Vanessa O.

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Disclaimer:
Due to factors beyond the control of South Main Auto Repair, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. South Main Auto Repair assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. South Main Auto Repair recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of South Main Auto Repair, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained.

[SouthMainAuto]

Here is the parts I used if you're in a pickle too. OEM is the way to go if you can get it but this one seemed to work in my situation. Obviously check to see if it fits your application.

[ToyodaMaster-tqht]

This is how a great mechanic takes care of his clientele. Admitting you make mistakes is honorable.

[bryana]

Would be interesting to call in the next week to report the issue again and see if it's still the first they've heard of it.

[paulanthony]

I spent 46 years as a technician and shop owner for the last 27 years and I experienced similar problems with faulty parts. I like your channel, you are very knowledgeable and when something goes wrong you own up to it. To me integrity in life and business is a must! Keep up the excellent work!!

[zmodem]

I will never stop watching this Youtube channel. No bullshit, no nonsense, no stupid intros, no "Today's sponsor, " blah blah blah. Just straight up automotive, and that's why I come here.

Keep fighting the good fight, Eric O!

[WatchWesWork]

It sucks not being able to get parts, but I love the genuine joy and relief in the parts guy's voice when he calls you to tell you the thing you ordered 2 months ago finally came in! You go pick it up and he hands it to you like he just caught an 8lb bass.

[rabesbird]

“This call may be recorded for quality assurance.” Little do they know Eric is recording them for public display! Great work as always. Sometimes we get junk handed to us, but you always put the customer’s interests first. Thanks for sharing!

[danp]

Well that being said no one has a perfect record but good job making it right. Thanks for showing you're human just like us

[jamesbruno]

So size does matter! Respect for always doing the right thing for your customers Eric!

[RJon]

“This call will be recorded for quality assurance.”

“Oh Good!!”

😂😂😂😂😂😂😂😂

[TheDuckman]

Loved this video. Dealing with the real issues, not an idealized version. There should be a recall on that part. Dangerous.

[darwin]

The main thing is you made it right Eric my hats off to you.

[trueclassiccars]

That happens to all of us. Eric, it's good that you have such a good work ethic and can be trusted to always do the right thing. Your customers are lucky..

[jefflittle]

To all you dealers: Be like Eric, honor your commitment to integrity.

[sterlingbeck]

Dealing with crappy parts is definitely the most aggravating part of this career.

[rsanchez]

Not many people would admit they made a mistake. Says a lot for your personality and demeanor. I’m impressed. That’s another reason why I’m a subscriber cause I see your integrity!

[michaelblacktree]

You know we're living in crazy times, when a Dorman part saves the day. 😛

[russellhltn]

Given that it can cause a runaway engine, I'd think NHTSA would be interested in this one.

[B]

Word of mouth is why people come to you in the first place. Your service and attitude, is why they keep coming back. Thank you for being a professional.

[chuckgrenci]

I feel your frustration; you've taken the "high road" and prevailed, so that's what matters the most.