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METCO 100mm Idler (FAIL) Weapon X Motorsports (FAIL)

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1/21/22 ***( My opinion)
Why I think WeaponX and Metco SUCK!
The latest is WeaponX customer service is abysmal. It would literally take 24 hours or more for a response from email for almost every attempt, then more waiting. A restock fee applied of course because it was returned even though the part failed and I didn't want a replacement. Store credit was possible, but with the long waits to get answers, I gave up. I wanted a timing chain but need it before I die so I had to look elsewhere. Forget the phone, they don't answer it and voicemail is always full. It seems there is only 2 people for the whole show over there and one of them only responds by email...if they respond at all.
Metco was horrible to deal with as well. After speaking with Rick at Metco, He told me that there is no torque spec for this bolt. They expect their customers to know by "feel" how tight this fastener should go and that there is a notice to add blue thread locker to the bolt. He then proceded to tell me that because I was young, I didn't know what I was doing! LOL! I have gray hair!
Both reps attitudes were pissy because they didn't want to hear that their product and service stank. Needless to say, I won't be patronizing WeaponX or Metco again...To bad, I just bought an ATI lower pulley and the Metco looked pretty nice. Probably would have broke, but looked nice.
These are my opinions, hopefully your experience is better. - Mark
Why I think WeaponX and Metco SUCK!
The latest is WeaponX customer service is abysmal. It would literally take 24 hours or more for a response from email for almost every attempt, then more waiting. A restock fee applied of course because it was returned even though the part failed and I didn't want a replacement. Store credit was possible, but with the long waits to get answers, I gave up. I wanted a timing chain but need it before I die so I had to look elsewhere. Forget the phone, they don't answer it and voicemail is always full. It seems there is only 2 people for the whole show over there and one of them only responds by email...if they respond at all.
Metco was horrible to deal with as well. After speaking with Rick at Metco, He told me that there is no torque spec for this bolt. They expect their customers to know by "feel" how tight this fastener should go and that there is a notice to add blue thread locker to the bolt. He then proceded to tell me that because I was young, I didn't know what I was doing! LOL! I have gray hair!
Both reps attitudes were pissy because they didn't want to hear that their product and service stank. Needless to say, I won't be patronizing WeaponX or Metco again...To bad, I just bought an ATI lower pulley and the Metco looked pretty nice. Probably would have broke, but looked nice.
These are my opinions, hopefully your experience is better. - Mark
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