BigCommerce x LiveChat: A Step-by-Step Integration Tutorial

Welcome to LiveChat University, your go-to place to master excellent customer service! In this in-depth tutorial, we’ll dive into the seamless integration of LiveChat with your BigCommerce store, unlocking several features designed to enhance your ecommerce experience.

Why should you watch this video?

👉 Effortless Installation: Find easy steps to integrate LiveChat with the BigCommerce store, making your setup fast and hassle-free.
👉 E-Commerce Excellence: Learn how to use LiveChat’s powerful e-commerce features to provide immediate support, gain real-time insight into your customers’ carts, and track orders on the go
👉 Engage and convert: Master sending product cards directly to the chat. Use dynamic chat greetings to increase your store’s conversion rate.
👉 Centralized management: Manage LiveChat across multiple BigCommerce stores without a separate subscription – one sign-in does it all!

What you will learn:
👉 Step-by-Step Integration: From accessing the BigCommerce App Marketplace to installing the app, follow our guide to adding LiveChat to your BigCommerce store.
👉 Customization & Insight: Customize your chat widget to suit your brand and customize your customer interactions with the Customer Insights feature.
👉 Real-time cart monitoring: Enhance your sales process with the ability to monitor customer carts in real-time, enabling effective upselling and cross-selling.
👉 Product Card Features: Send solid product recommendations directly into a conversation and optimize the customer’s shopping experience.

Whether you’re new to LiveChat or looking to optimize your existing system, this video is your ultimate guide to getting the most out of your BigCommerce x LiveChat integration.

Videos that Kaia mentioned:

#bigcommerce #livechat #ecommerce

00:00 Introduction
00:21 Benefits of BigCommerce x LiveChat integration
01:22 Add LiveChat to your BigCommerce store
04:12 Page Builder widget
04:48 Customer Insight
05:24 Customer cart view
06:39 Product Cards
07:12 Send product cards
08:23 Outro

—
---
Join us!
—

Hi, great to see you here! :)

We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family:

ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly.

However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers.