How To: Create and Use Canned Responses in Desk365

Canned Responses are predefined templates that can be quickly placed in replies to customers. You can create several predefined templates that can streamline your workflow and improve efficiency.

Additionally, you can use placeholders that are dynamically populated based on ticket and account properties, such as Agent Name/Email, Ticket URL, Contact Name, Company Name, and more.

Here's a short video on how to create and use Canned Responses in Desk365.

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