What's The DUMBEST Customer COMPLAINT You've Heard?

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[scottmartinson]

I was a cashier at a grocery store and this customer had two shopping carts full of groceries and used one coupon and wanted to use food stamps. You have to pay tax on the coupon, she didn't want to pay the four cents tax.

[Quessen]

I used to work at vulcanizing shop. Once I've swapping tires of an old guy which told me to put more effort into balancing his wheels because he always has to go to another shop and make another balancing after we do our work with his car. I've started to wonder why the eff isn't he going to that other shop for them to make complete work there instead...

[TheOmegaRiddler]

I had a woman complain because I refused to accept a donation in a charity shop. I was told 5 minutes before not to accept any donations until told otherwise. We couldn't accept donations because we just had a delivery and we had zero space for donations. She just couldn't accept that we couldn't take her stuff because she donates all the time.

[KBJade]

"She is not a customer. She has no valid claim to speak to a manager. And frankly I dont want to speak to her" For some reason that just made me laugh so hard.

[fixthespade]

Every single time a customer has complained that their spectacles broke when they sat on them. Of course I can make you some specs that survive getting sat on, it's actually very easy, but then you'll sue me when you sit on them and they punch a hole in your fat behind.

[jessicajennings]

I work at a pet store. Someone once tore into us for selling a rabbit to someone that was in line before them because apparently they wanted that exact rabbit. According to them a reservation system is “not hard to figure out.” We used to have a reservation system. The customers were the ones who couldn’t figure it out so now it’s first come, first serve. Seriously. You’d think this person was five years old.

[TheDungeonofBadDecisions]

I had a customer tell my manager i accused her of theft.
I just didn't make eye contact when greeting her.

[jellysharkbat]

I've had multiple people complain that the store I worked at (Goodwill) wasn't the dollar store with dollar store prices. Correct. We are Goodwill, and have Goodwill prices. We are not the dollar store and do not have the dollar store's prices. Well done. 10/10 observational skills.

[theemotransenby]

I work at a gas station/convenience store. We are required to ID everyone regardless of age and scan their ID for alcohol and nicotine products. This is posted on both front doors and the beer cooler on a neon paper. All scanning the ID does is verify that the ID belongs to someone of age, isn't expired, and is valid(not a fake). Our computer isn't connected to anything but banks through the card reader.

I often get customers refusing to show ID, or screeching at me for selling their information to the government and tracking them while they are holding the latest model smartphone equipped with GPS and using a debit card to pay, or using the atm in our store.


These people make my brain hurt.

[kassijostewart]

These stories make me appreciate the fact that I don’t work in customer service anymore, people suck

[valenciageode]

Wondering if the guy in story 3 had some kind of undiagnosed disorder, like misophonia. Bad reactions to certain sounds. Doesn’t excuse it though. He really could’ve just stopped coming there.

[Ventura]

I work in a liquor store, in Colorado, and State law says that you have to be 21 to touch alcohol in stores, or else we can't sell. The sheer number of people who make the excuse that their teenage child/grandchild is their helper, and angry we can't legally sell to them, is ridiculous. We have carts and employees that can help. We will not break the law because you're too dumb to pay attention to all of our signage stating the laws, on the door that you have to physically pull open, in order to come in.

[DarkLink]

I work at a recycling center. We get asked almost daily if we accept stuff we don't normally take. One lady asked us if we accept Sand. I tell her politely we do not accept Sand as we're not affiliated with Waste Management. She then tells us, well you should know, you work next to them.

By that logic I'm now a Licensed Veterinarian as I live next to a Veterinarian. I also work for the RR too since I live next to them

[robertajill]

Worked call centre for a major Canadian airline. Had one lady call to complain that the cookies she was served on her flight contained lard. These were a commercially made cookie (name rhymes with floor-e-o) manufacturer sealed, 2 per pack with full ingredient list printed right on the package. Not sure why this was an issue BTW. She didn’t mention any dietary restrictions…just that we should have told people what they were eating. I finally told her that the ingredient list meant that guests WERE told and if she didn’t want to read the ingredients, that was her own problem.

[charimonfanboy]

One of our customers replied to an email advising them that they need to collect their items by such and such a date or they will be disposed of to complain that we never contacted them to inform them that they had to collect their stuff before disposing of them.

[Alistair]

I worked at Wendy's, we made fresh fries for this customer.

Me handing out the good: "here's your food, be very careful the fries are very hot".

Customer: "then you should give me a free lemonade for it!"

Me: No.

[misspanda]

I used to work at a toy store. Had a customer go completely bat sh't crazy because the Lego he was buying was priced wrong. It was cheaper than what was written on the shelf. He spend a good 5 minute screaming about how wrong it was. Manager offered to have him pay the shelf price, so the more expensive one and he agreed. He left with a huge smile, muttering about proper sale etiquette. He was clearly very proud of teaching us a lesson and probably thought the people looking at him were doing so out of respect. And clearly not bewilderment at what the hell they just witnessed.

[thesheerwoodcrow]

We didn’t sell gummy worms.
I work at a subway.

[KaleCulain]

When I worked at McDonald's we accidentally put the condiments on the bottom bun instead of the top, the customer through a fit about it

[doom]

The dumbest company I've had is a lady that wanted us to serve customers in the order that they came through the door, instead of the order in which they got in line.