Understanding ISO 13485

ISO, or the international standards organization is an independent, non-governmental organization that collaborates with experts from around the world to share knowledge and develop evidence based, international standards.

ISO 13485 is a standard that applies specifically to medical devices. ISO 13485 is designed to be used by organizations who are involved in the design, production, installation and servicing of medical devices.

“We were the first electropolishing job shop in the country to receive our ISO certification,” says Amy Prigmore CEO of New England Electropolishing. “We were ISO 9001 certified in 1997, and we are now ISO 13485 certified as well.”

Since we at New England Electropolishing believe that safety and quality are of the upmost importance, our processes fully conform to the ISO 13485 standards.

“Our product is used predominantly in the medical industry, so ensuring that product quality is consistent in meeting our customer expectations is key to what we do here. Visual inspection, attention to detail are the key aspects of our process that ensure what the customer is receiving is meeting their expectations,” says Erica Bert, Quality Manager.

Design and process validations demonstrate that a medical device and all associated manufacturing and testing processes are capable of consistently producing product that will meet all regulatory requirements and perform consistently, safely, and with efficacy.

Our entire process has been validated and certified by third party independent auditors to obtain our ISO 13485 certification, which is required by many of our customers.

There are three distinct phases involved with validating our electropolishing processes.
• Installation Qualification (IQ)
• Operational Qualification (OQ)
• Performance Qualification (PQ)

Our multi-phase validation approach and comprehensive IQ/OQ/PQ reports provide our customers with clear insight into our quality management system. The organizational aspects surveyed during the validation process provide objective evidence that NEE’s success is the result of having competent, trained people, well managed processes, and robust process monitoring and PM programs.

At New England Electropolishing, we have highly controlled processes in place that ensures material removal is precise and repeatable every time.

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