b+s Connects for SAP C4C

Bucher + Suter’s Connects for SAP C4C is an out-of-the-box integration between Cisco Contact Center and SAP Cloud 4 Customer that allows agents to handle calls and manage their state within a gadget embedded in the SAP GUI.

▬▬▬▬▬▬▬▬▬▬ Contents ▬▬▬▬▬▬▬▬▬▬

00:00 - Introduction
00:10 - Agent login - manual or via SSO
00:33 - Moveable / resizable gadget interface
00:53 - Team real-time view
01:15 - Agent state change
01:25 - Accept call
01:35 - Customer and IVR data in gadget
01:55 - Configurable screen-pop
02:08 - Customer timeline with previous interactions
02:18 - Auto-creation of call activity records for reporting
02:30 - Team view click-to-dial
02:45 - Transfer or conference-in a teammate
03:10 - Wrap-up
03:28 - Outbound click-to-dial
03:47 - Summary

[sreejithts]

Hi, Could you please explain how to integrate CUCM to CRM, please share your email address will share you more details