Challenges delivering new platform capabilities in an enterprise • Eric Warheit • PlatformCon 2022

There are a number of challenges with building and delivering a platform that introduces new capabilities and ways of working. We encountered a number of these challenges building an MLOps platform to enable AI products to be built with greater speed, collaboration and quality.

We learned these three questions need to be answered to beat the challenges.
- Enterprise platforms solve for executive investors and end-users. Both groups have different concerns and goals. How do you use the Product Mindset to solve for both?
- New capabilities often mean you don’t have the needed competencies or experience in-house. How do you build a team to overcome the knowledge-experience gap?
- New capabilities ask end-users to change. How do you solve for the learning and adoption curve with end-users accustomed to doing their own thing?

Speaker: Eric Warheit, Product Manager at Toyota Connected North America.

Bio: Eric Warheit is a Product Leader with experience across infrastructure, quality, B2C and B2B software delivery, Enterprise Cloud, DevOps practices and outcomes, and product management.

Eric brings a diverse set of experiences initiating and delivering new capabilities with a focus on Customer/Developer Experience with large enterprises. He blends product thinking and end-user advocacy with the needs of the enterprise.

Eric's experience and topic fit PC22 well because of his enthusiasm for delivering platform and experience of delivering automated infrastructure provisioning, DevOps tools, Enterprise Cloud, Integrated K8S and MLOps in different organizational contexts with different stakeholders and consumers. He has failed more than he has succeeded. Has multiple scars and broken bones to prove it. And is stubborn enough to make the world better by making it easier for developers to build better software with efficiency.