ALL OF r/TECHSUPPORTGORE

Lexi | melted :(: 00:00:00
Lexi | no no nO NO NO NO NO: 00:21:56
Lexi | is this an ê̶̪r̶̤͠r̵̮͐ò̷̠r̵̵̤̯͛̎: 00:34:12
Lexi | Free internet with this one trick - 51:33

[vortx]

an hour of Lexi as the narrator, cant think of anything better

[KayGreylai]

As the daughter of an IT guy who ran his own IT repair and network setup buisness this was rly cathartic. I have overheard or helped with some of the most ridiculous things when it comes to IT support. From phone arguments over how to let go of a mouse to press a button to someone bringing in a laptop for repair for openong it from the wrong side. Beautiful stories.

[alyxanderson]

The screams of tech support PTSD are just, *chefs kiss*. Speaking as a former helpdesk person, I find much of Lexi's tech support rage relatable.

[TextualDeviant]

As someone who has never built a computer before, this video taught me four rules:
1) If you smell burning, turn off that shit immediately
2) If you're having a technical problem, and you don't understand exactly what you're doing, the last thing you should do is actually do something.
3) The money put towards your power supply should prioritize quality over quantity. Better you have less than you need than more, because if you encounter the latter... follow rule 1.
4) For the same reason as rule 3, never skimp out or 'self-solution' heating on higher end builds. It might just scoot by on your grandad's Dell, but you're going to start a house fire on your average gaming pc.

[OfficialKayTheFoxYT]

1. The amount of “we made a bomb!” and “that’s a bomb!” is hilarious 😂
2. OVER AN HOUR OF 😀

[VoodooTrashPanda]

I love the temp folder ones because they hit real close to home. When I was learning Blender 3D as a kid I wanted to make a water sim animation, it took an entire night to render and then I realized I didn’t select a spot to save the result. After I finished the acceptance stage of grief I realized the default save location was a folder name I hadn’t seen before.

That was the day I learned how to use bash to search for and unhide folders. Especially the /Tmp folder that was now full of several gigs of animation frames and many other renders I didn’t realize I saved.

[BassGSothertype]

"I hope Taco Bell getsyour order wrong for the next 10 years" is a next level curse that almost made me choke laughing!!

[kimgkomg]

16:55 fun fact: Most cheap calculators are like that. That's why I always shell out the big cents for the premium cheap calculator brands

[undecidedmiddleground]

5:35 If you have old electronics yellowing issues, get some UV LED strips. Disassemble the device to get the plastic shell that's discolored off. Immerse the plastic in hydrogen peroxide in a clear plastic tote and wrap the tote with your UV LEDs facing inward. Wrap the entire thing in aluminum foil, shiny-side in. Leave for 24-48 hours with the LEDs on. This will eliminate the yellowing effect. This is a common tactic for old console restoration. Watch a few restoration channels to see it in practice, the results are fantastic.

[JennyEverywhere]

When i worked in hardware maintenance, we got a service call from the local Naval Air Station. They'd had a problem in one of their computer rooms.

You see, they tended to leave the backplane plates off for "added airflow", but didn't realize things other than air could go through those holes.

In hindsight, enough mice crawling into a PC to stay warm like to bring their own -tinder- *bedding* in with them. Then they seem to prefer peeing inside the power supply case. Maybe it's the smell of ozone? Well, when you're a tiny creature with disproportionately large bladders and a tendency to have HIGHLY electrolyte dense urine, sparks can happen.

Did I mention the critters brought in their own bedding? Soft, dry, downy bedding? The kind of stuff that charcloth wishes it could be?

Well, out of 121 PCs, we managed to save 14. And even those cabinets were smoke discolored. We smelled like burned brominated polystyrene literally for weeks, just from trying to service these newly-hatched PC Briquettes.

The drives, keyboards, mice (the computer kind) were a complete loss.

The opened hard drive reminded me of the guy who demanded the disks to install Novell on his server himself rather than paying us to do it. (I was a CNE at the time.)

He called us to say his copy of Netware was defective, because it wouldn't load.

I went over and looked at it. When I opened the machine, i turned to the client and said, "can you please describe exactly the process you used to install the software?"

"I did exactly what it said in the installation instructions." He said.

"Please humor me. Tell me the steps you took."

"Well, OK... I took the disks out of the protective envelope..."

"Yeah about that. What do you consider the protective envelope?"

"This things are way too hard to get open! I had to use an X-Acto knife..."

"Asher, they meant the red paper envelope. You know, the thin cardboard envelope, not the BLACK PLASTIC WRAPPER for each diskette."

...
...
"Well, how was i supposed to know that? They should have been more specific!"

Yes, he carefully slit each floppy disk wrapper with a razor blade and removed the magnetic media from inside. Then he sandwiched all of them in a single stack and jammed the whole stack into the floppy drive and forced the gate closed.

We charged him for a new copy. He started to complain, until I mentioned "willful damage".

I had to replace the floppy drive, too. We couldn't get all those floppy innards out without bending back what he bent up shoving the media into it.

Asher was a gem. A gem from a Pharoah's tomb, cursed to destroy who disturbs the Pharaoh's slumber. He chain smoked, and when he got pissed off at his computer, would petulantly blow a strong stream of cigarette smoke into the disk drive.

[EGPeppered]

Oh hey, poster of "Men, get the hazmat suits" here. I uploaded that manky toshiba YEARS ago, but seeing it brought back the memory of the horrible smell it made. Glad you got a laugh out of it.

[TheShuuman]

As a writer I can say that oold computer towers just attract us like moths to a lamp. We can't help it. Like I have an old emachine tower in my room that I have an unhealthy obession of being determined to find the cords to use. I am beyond help do not weep for me.

[djalexander]

my dad once told me if i ever have to pull on technology harder than id pull someone's arm to get their attention, it wasn't meant to be removed

[Lincoln]

That you for describing tech explanations and background info. It made this so much more enjoyable.

[chaunceyfeatherstone]

Hey Lexi! You questioned why writers like old tech. I recently dug my old Mac Plus out of storage and it booted up like it shut down only the day before. It's because old Mac was way more intuitive than the current stuff. Macros, for instance. I used to write plays, which require specific formatting as well as repeating character names. Insert a ruler, set the appropriate margins. Drop in your cursor. You call Macros up and a little graphic popped up that looked like a tape cassette. You hit record, hit your tab button, type in your character name, and return. You hit stop. It would then prompt you to assign a key. Since I am not an accountant everything got assigned to the number pad; 1 = Joe, 2 = Sue, etc.. You could get dialogue going just about as fast on paper as it was moving in your head -- and I am a shitty typist! I have tried new stuff and was fully prepared to sacrifice our firstborn male child but my wife stepped in. Ironically, he's now the one most likely to walk me through the modern mess so I guess her first instinct was good. Anyway, THAT'S why!

[Lobo]

10:06 the part about writers using older computers is extremely true, i got a macintosh classic from 1990 and a writer who owned it originally used it until like 2007, it was completely full of word files (fun read tho). It then blew a capacitor a couple days later :(

[KhanaCreate]

My mother bought a new cpu and tried to socket it herself but it wasn't fitting...So she flattened the socket's pins to help make it fit...THEN she called me to ask why her PC wasn't working. This video brought back memories.

[EvilGuacamoleGaming]

10:00 I had one like that! Yeah, writers like outdated tech because you know what doesn't need updates? Word processing. You know what does? Everything that distracts you.

[dani]

25:12 It's short-term memory loss. (A repeated image goes completely ignored.)

[Cyber_Horse_Studios]

2:10

Oh this brought back a horrible memory. At my mom’s job, for a while they put one of the older copiers in the back room of the library, because they had just spent a bit of a fortune on a new copier that was doing trial runs in the main office, so the old one now served as a backup. One day, she came into work, and when she checked the backroom where the machine was, the toner cartridges had EXPLODED all over the floor, and it was the COLOR carts so the whole floor looked like a unicorn had barfed on it. It took a couple grand’s worth to clean the floor, repair damaged parts on the printer because the toner door was damaged when the carts blew, and replace all of the toner carts as well.

Now, most would say it would have been cheaper to replace the copier. NOPE. That copier was incredibly expensive because it was an older model from the 90’s that had by that time gotten multiple retrofits, and getting a replacement after just BUYING a brand new unit that could do all the same things it could would have been even MORE expensive. All in all, it was a very ugly day for everyone, especially for my mom, who couldn’t use that back room which has a lot of important school supplies, because it took several days to clean all the toner out of the carpet.