How Southwest Airlines built its culture | Herb Kelleher | WOBI

Southwest Airlines is consistently ranked as one of the best places to work. From recruitment to retention, Co-Founder Herb Kelleher shares tips for building a people empowered culture and the secrets behind the airline's success.

WOBI focuses on the issues most relevant to today’s business world, stimulating new thinking and inspiring action. Through WOBI events, WOBI TV, WOBI Magazine and WOBI.com, our team travels the world to seek out the CEOs, entrepreneurs, innovators, leaders, thinkers and disruptors who are shaping the future of business.

About the speaker:

Herb Kelleher is the co-founder and former CEO of Southwest Airlines, one of the first airlines to offer low-cost fares by eliminating unnecessary services. His leadership style has won numerous awards and the hearts and minds of many employees.

[bobgodfrey]

As a retired Southwest Airlines pilot I had several occasions in my career with that great company to personally meet and speak with Herb and he is the genuine outgoing, interested in his employees and openly friendly to all. He will be dearly missed.

[avalon]

One of the many reasons I chose to remain with SWA for almost two decades was because of the leadership of this man. What Herb taught me was far more valuable than an education at the most prestigious ivy league school.

[collinsalunomoh]

Herb(the best boss), was a true leader.He proved that leadership without ego exists and a leader can be a human being as well.His legacy will definitely be with us for a long time.He will be greatly missed.

[georgesayago]

Meeting him change your life. He was a líder and his legacy will stay with us until we also fly west to meet him again.

[dearmysister]

warrior's spirit, servant's heart, and fun loving attitude.

[jslasher]

Herb is a prince. Many decades back, when I lived in California, I would write letters to him, each of which he always personally replied to. Imagine writing to Robert Crandall and receiving a reply.

[DreamyStarz-ug]

We still miss you Herb. Need you now more than ever...

[potatosalad]

Wow. this is awesome. Today is Sunday Aug 19, 2018 and there are ZERO dislikes on this vid. The vid was posted in 2016! Go Southwest!

[adityaroy]

This video showed me how it's possible for 5 mins to pass at the blink of eye despite intensive engagement (note-taking, etc.). Wow, I subscribed to WOBI just for the wow factor that this material provided.

[skyguyaz]

What you see here is what you got....Herb was the real deal. I was blessed to have 30 years flying for SWA and truly loved it all. Herb was one-of-a-kind. RIP!!

[cary]

Thank you Herb for these wonderful words of Wisdom, and the Company that continues to, ( in spite of trying times lately), lives those words! We ❤ and miss you every day!

[hunati]

What an inspiring man, and his laugh is priceless....
He was one of the best and SWA is still the best.

[WeekendMuse]

Short clip with wise bits of advice from Mr Kelleher himself.

[christopherarmstrong]

1:43 Hire for attitude, train for skills, and look for leadership capability in every potential employee. Bad attitudes metastasize in your organization no matter where they’re located.

[duolccmjohn]

We Love and miss you Herb, The company has changed a lot in the last few years.

[adazoinspires]

Sir, the work culture you have in your company is too free to make decisions and to laugh at our own mistakes ...
I really loved your work culture
I love you too
And want to be the part of your company
To learn my freedom of life with you and your employees😂😍

[respighi]

You've got to love him---he's most definitely, his own man...

[aviatortrevor]

Dueteronomy does need a refresh though.

[FRAMEDSKATEKREW]

I’ve been watching videos all night
I bought my first airplane ticket with frontier cause it was super cheap but I’m looking for another ticket to get back and I’m convinced on choosing SWA
I feel like there isn’t nearly as much bad videos as other airlines have gotten shamed about
Excited to fly with them soon

[ItsMrRoyster]

I wish anyone in my office had the chutzpah to live any one of these ideas on the job. #timetolook