The Business Value of Customer Experience - Kerry Bodine, at USI

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Customer experience has become a top strategic imperative for today’s leading brands. But in order to reap the benefits of improved customer relationships, executives need to understand how effective, effortless, and enjoyable experiences drive specific business results — and how their organizations must change in order to deliver them.

  1. USI Events
  2. USIEvents
  3. talk
  4. customer experience
  5. busines strategy
  6. UX
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Комментарии
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Hi I'm Ariful Islam leeton im software engineer and members of the international organization who and members of the international telecommunications and investors public and private sector

arifulislamleeton
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Insightful presentation 🙌🤩🎯 The 3 Es : Effective / Easy & Enjoyable 👌

KiranVarri
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Using stock outperformance as a measure of CX? Really? What a crock of $h%t! This is how BS is spread. And, oh her example of customer experience is Uber. How fantastic!

GeorgetheArchitect