RenovationInnovation Business Proposal - Website Redesign

Transforming Customer Feedback: A Comprehensive Strategy of Reducing Service Calls and Improving Website Usability
Site Satisfaction, a leading research and development company, has been commissioned by Renovation Innovation, a Houston-based landscaping company, to analyze and rectify their recently relaunched yet ineffective website. The current website has led to a surge in customer complaints due to its complexity, missing forms, and improper functionality. Our mission is to conduct thorough research on website effectiveness and functionality, followed by creating a customer-focused survey to identify specific areas of dissatisfaction. The insights gained from this survey will be presented to our client along with a detailed plan of action to improve customer retention and satisfaction. By executing the proposed strategies of:
-Conducting comprehensive research on best practices for website effectiveness and functionality.
- Designing and deploying a customer-based survey to gather data on user experiences and pinpoint dissatisfaction.
- Analyzing survey results to identify key areas of the website needing improvement.
- Developing actionable recommendations for website enhancements based on research and survey findings.
- Presenting findings and recommendations to Renovation Innovation.
we seek to resolve customer dissatisfaction with web-based usability, increasing overall productivity and growth of the company. At Site Satisfaction, we are dedicated to fulfilling the needs of Renovation Innovation by delivering a meticulously researched and expertly crafted solution to enhance your website. We understand the critical importance of a seamless, user-friendly online presence and are committed to transforming your website into a tool that not only meets but exceeds customer expectations.