Organizational ALIGNMENT with Jonathan Hensley

In this interview, we dive into organizational alignment, digital transformation, and customer engagement.

Jonathon Hensley is co-founder and CEO of Emerge, a digital product consulting firm that works with companies to improve operational agility and customer experience. For more than two decades, Jonathon has helped startups, Fortune 100 brands, technology leaders, large regional health networks, non-profit organizations and more, transform their businesses by turning strategy, user needs and new technologies into valuable digital products and services. Jonathon writes and speaks about his experiences and insights from his career, and regularly hosts in-depth interviews with business leaders and industry insiders. He lives in the Pacific Northwest with his wife and two boys.

Originally from Silicon Valley, Jonathon got into the digital product space inspired by the incredible people developing new technologies all around him and the possibilities they unlocked. This fueled his curiosity to understand how technology transforms the ways in which people live and work.

That curiosity continues to drive him today, as he works to help businesses harness technology. His work focuses on helping leaders define the value they want to create in a succinct and tangible way; where to focus, why, and what it will take to achieve that outcome. His favorite part is going beyond the idea and mapping how you bring together people, data, and processes so that clients can succeed.

After the interview…

TIMESTAMPS
1:10 Jonathan’s #1 leadership tip
2:30 how Jonathan helps business leaders leverage technology to engage customers and support employees
4:00 examples of unique applications of technology (for example, shifting a website’s role from a “brochure” to a “product”)
7:40 key functions for a website in 2020
11:20 learning from failure and breaking down alignment (individual alignment, team alignment, organizational alignment, and market alignment)
17:15 realignment strategy
23:15 common struggles with alignment (not investing in customer feedback, not managing expectations with internal teams, siloed knowledge, and skipping steps)
28:55 creating an effective customer feedback loop
31:25 resolving conflicts between priorities of business units
36:15 servant leadership
37:50 why leaders need to become trilingual in business, design, and technology
40:30 Jonathan’s upcoming projects

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Allison Dunn
Executive Business Coach
Deliberate Directions + Executive Business Coaching + Training Center
3003 W Main Street, Suite 110, Boise ID 83702
[phone]