Abloy EL560 Solenoid Lock

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Lock-it Security
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Hi! This might be far fetched but i have a question regarding the locking latch (the top one that goes both ways), our downstairs door has a code + abloy EL402 (similar to that lock) and the latch is stuck in locked position. Door cant be pulled in due to the latch sticking out, it wont budge nor i havent figured out how to make it back to normal.

jesset