​Warning: Crucial Conversations Are Hard. (Here’s how to make them better.)​

​Warning: Crucial Conversations Are Hard. (Here’s how to make them better.)​
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When we know it’s time to have a crucial conversation, most of us tense up rather than jump up at the chance to get started. Our emotions can get the better of us and undermine the reason we’re having the conversation in the first place. Our conversations get less awkward and more productive when we learn a vital skill — awareness that these things are happening.
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