Key to Collaboration

#MadanBirla -Global FedEx Veteran was called by the CEO of a Biomedical company that had completed a McKinsey study for their Board. Hints of inter-department "incentive misalignment disorder".... Sharing a concept called "earn hours"... At FedEx there was an "everyday #collaboration ". 

Every fortnightly employee paycheck (since 1980s) at FedEx would read "a satisfied customer made this possible". 

Example of "knee replacement transplant" and how a simple idea of finding something to take care of "surgery prep time" led to a new R&D thrust in the BioMedical company.

Daniel Pink's mentions " #incentive having limits", and Margaret Heffernan mentions "social capital as key ingredient" for human organization. What does Madan Birla say about this? 

Madan Birla is a speaker, consultant, and trainer to Fortune 500 companies. Regular speaker in executive education at Kellogg, Northwestern, Dartmouth, and others. In his 22 years at FedEx, he was Managing Director of System Form Engineering before being named Managing Director and Preceptor in the company's Leadership Institute. He is the Author of FedEx Delivers, Balanced Life and Leadership and Unleashing Creativity and Potential.

This is the beginning of a series of dialogue with Mr Madan Birla that will cover his professional, personal, civic & spiritual views. This is also the start of Management Anecdotes and Insights, a new series under "This Journey" Channel.

You may look at Madan Birla's books at