Why collaboration is the key in customer support? | Team building basics

In this video, we will discuss how the customer support team can collaborate better with documentation and marketing teams to deliver great support experience.

[0:28] The role of documentation in customer support.
Documentation+Customer Support. Why?
How to improve and promote self-service?
Provide accurate and relevant help articles and how-to guides in your knowledge base. Keep your help center u-to-date by taking help from the documentation team.

[2:52] Discover how documentation and support can collaborate effectively in Zoho Desk.
See how a variety of features offered by Zoho Desk in the online help portal for creating, reviewing, and publishing articles. Also, learn how you can optimize content better and make it discoverable through the SEO friendly Help Center.

[11:13] The role of Marketing in customer support.

[12:57] Discover how marketing and support can collaborate effectively in Zoho Desk.
Get to know the collaborative tools in Zoho Desk like AI dashboards, sentiment analysis, trending article tags, options to share tickets, and post comments work to improve marketing efforts and customer experience.

With an efficient collaborative customer support software like Zoho Desk comes the ability for customer service executives to quickly reach out to other teams to resolve tickets on time.

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Customer service, easier done than said.
Zoho Desk is the industry's 1st context-aware help desk software with omnichannel communication, self-service, advanced automation, and intuitive AI.
Read through all the features and functionalities of Zoho Desk: